Technology Operations Analyst

About This Role

Wells Fargo is seeking a Technology Operations Analyst

In This Role, You Will

• Participate in initiatives and identify opportunities for technology operations
• Evaluate basic or tactical challenges that require research and evaluation
• Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services
• Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes
• Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas
• Reduce the impact of application and infrastructure failures on business delivery
• Engage various teams of trouble-shooters to assess system health and issues
• Present recommendations for resolving more complex situations
• Provide information to functional colleagues, internal partners and stakeholders
  
  

• 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  
  

• 2+ years Windows 10/11 support, laptop/desktop troubleshooting, peripherals
• Knowledge in Basic Networking / Structure Cabling
• Apple MAC OS experience
• Azure / Gen AI Certification is a plus
• Device Management: Basic Intune device sync, compliance checks, policy awareness
• Azure AD / Entra ID fundamentals
• M365 / OneDrive
• Networking (Basic)-LAN/Wi‑Fi troubleshooting, IP basics, TCP/IP fundamentals, DNS, DHCP basics
• IT Service Management / Tools-Ticket handling experience (ServiceNow preferred)
  
  

• Amenable to work 24x7, weekends and public holidays based on the business needs.
• Willing to work across 2 sites (5NEO/MCK)