Technical Service Manager

Are you passionate about Technical Service Manager and its processes? If so, this opportunity could be for you! Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As a Technical Service Manager at B. Braun you plays a vital role in overseeing nationwide technical service operations, leading a team of engineers to deliver exceptional customer support, reliable field performance, and full compliance with medical device regulatory standards. The role manages end‑to‑end service activities while driving operational excellence, resource optimization, and continuous improvement to enhance product reliability, service efficiency, and overall customer satisfaction.

Your key responsibilities:

• Lead and develop a nationwide team of technical service engineers while managing daily service operations, ensuring timely issue resolution and compliance with regulatory and quality standards.
• Monitor and analyze key service metrics to enhance performance, maintain machine uptime, and reduce service backlogs, providing regular updates to stakeholders.
• Ensure high customer satisfaction through proactive communication, effective handling of escalations, SLA management, and implementation of corrective and preventive actions (CAPA).
• Collaborate with Sales, Product Management, Marketing, Quality, and Regulatory teams to support business objectives, product improvements, and cross-functional initiatives.
• Drive strategic and operational planning, including service budget management, resource allocation, spare parts planning, forecasting, and digitalization of service processes.
• Build and sustain a high-performing team through coaching, structured training, competency tracking, and succession planning to support organizational growth.
  
  

What you will bring to the team:

• Bachelor’s degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field; additional certifications in medical equipment servicing, quality systems, or technical leadership are an advantage.
• 7–10 years of technical/field service or biomedical engineering experience, including 3–5 years managing multi‑site service teams and strong exposure to hemodialysis equipment, water treatment systems, and related biomedical technologies.
• Proven technical expertise in installation, calibration, preventive maintenance, troubleshooting, and repair of medical devices, with knowledge of hospital safety, biomedical, and electrical standards.
• Strong operational management capabilities, including scheduling, dispatching, escalation handling, spare‑parts planning, workflow development, QA programs, data analysis, and process improvement.
• Proficient in ServiceMax, Microsoft Office, and basic networking (IP addressing, LAN/WLAN configuration); able to prepare technical reports and improvement strategies.
• Demonstrated leadership in managing and developing engineering teams, with strong decision-making, communication, and stakeholder management skills; willing to travel nationwide and must possess a valid driver’s license.
  
  

What sets B. Braun apart?

B. Braun is dedicated to protecting and improving global health. Established in the Philippines in 1985, it leverages over 185 years of innovation from its parent company, B. Braun Melsungen AG, which operates in 64+ countries. Initially focused on sutures and disposables, B. Braun Philippines has grown over 39 years to employ more than 800 sales and service professionals.

We now offer advanced dialysis treatments and a broad range of healthcare solutions, including infusion devices, surgical instruments, sutures, regional anaesthesia, haemodialysis machines, disposables, value-added drugs, and clinical nutrition, delivering comprehensive patient care across the country.

What can we offer you?

• Group Term life Insurance
• Medical and Optical Reimbursement
• Maternity assistance
• Training and development programs
• Engage in fun activities and team building events
  
  

What’s next?

Once you click on the link to Apply, you will be directed to update your personal information and submit your CV. Our Talent Acquisition team will carefully review your application, and if you pass the CV screening you will be invited for the first interview. We ask you to conduct two interviews, one in person and one remotely. If you stand out and meet our requirements, we will present you with an offer and guide you through our seamless onboarding process. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

To find out more about our commitment to diversity click here

Check us out on Social Media!

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To find out more about B. Braun Philippines here

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