Tech Process Team Lead - Payments - 1P

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Tech Process Team Lead, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.

A Tech Process Team Lead collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities

• Manage a team of tech process analysts and quality analyst
• Manage team workload to ensure even distribution of responsibilities and provide development opportunities
• Establish, maintain, and improve processes, training, and feedback mechanisms to ensure team KPIs are met
• Provide effective coordination with multiple cross-functional teams in a clear and effective manner
• Maintain overall accountability for the projects in team queue / case management system
• Track and project manage multiple projects simultaneously for partners autonomously
• Monitor and review SLAs and act as a point of contact to discuss risk / issues with workflow management
• Identify when cases require escalation, and engage with higher support tiers to hand off cases
• Develop in depth understanding of documented process flows and playbooks and identify any process improvement opportunities
• Conduct configuration and coding to enable and test new payment services when necessary
  
  

Minimum Qualifications

• BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred
• Excellent English communication skills (both written and oral) and stakeholder management at multiple levels
• Overall 6-10 years of experience in technical troubleshooting with at least 2 years of people management experience
• Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML
• Data analytics experience using regular expressions and SQL
• Working knowledge of Linux operating systems
• At least 2 years of Java programming experience in a source controlled environment
• At least 1 year of Angular programming experience
• Ability to design and lead multiple technical projects
• Amenable to work in US shift schedule
  
  

Preferred Qualifications

• Prior experience working in the payment and finance/accounting industry is a plus.
  
  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
  
  

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you dont hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

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