Team Lead Insurance Operations

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Global Insurance & Risk Management company in their search for a Team Lead based in BGC, Taguig City.

Salary Range: Open to discussion

Work Setup: Hybrid (2 days onsite, 3 days WFH)

Shift Schedule: Day Shift

Location: Taguig City

The role

You will lead an in-house shared services team providing operational support for insurance and risk management processes to internal stakeholders and business units globally. This role is responsible for managing day-to-day service delivery, ensuring process efficiency, compliance, and service-level adherence within a centralized shared services environment. The ideal candidate is a hands-on people manager with insurance or risk management industry experience, capable of working shifting schedules.

Your Responsibilities

• Manage and lead an in-house insurance operations shared services team to deliver consistent, high-quality support to internal stakeholders
• Ensure service-level agreements (SLAs), turnaround times, and quality standards are met within the shared services model
• Plan and manage team schedules, workloads, and capacity to support shifting schedules and NA time zones
• Drive standardization, process documentation, and continuous improvement initiatives across insurance operations
• Ensure compliance with internal controls, audit requirements, and insurance regulatory standards
• Act as the primary escalation point for operational issues and service delivery challenges
• Partner with internal teams such as Risk Management, Finance, Legal, and HR to align service delivery and resolve issues
• Lead performance management, coaching, training, and development of team members
• Track, analyze, and report operational KPIs, productivity, and quality metrics to leadership
• Support transition of new processes into shared services and ensure readiness for go-live
  
  

• 3-5 years of proven experience as a people manager within an insurance, risk management, or related shared services environment
• Industry background in insurance or risk management (e.g., brokerage, consulting, or insurance services
• Experience working in an in-house shared services, captive, or global business services (GBS) model preferred
• Strong understanding of insurance operations workflows and controls
• Excellent leadership, communication, and stakeholder management skills
• Process-driven mindset with strong analytical and problem-solving capabilities
• Ability to start immediately or within a short notice period
• Willingness and flexibility to work on shifting schedules
  
  

• HMO Coverage
• Be part of a pioneering team!
• Hybrid Setup
• Competitive Salary
  
  

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your applications status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.