Systems Engineer
Talentmate
Philippines
5th May 2026
2605-1999-972
Job Description
- Job Title : Systems Engineer
- Job Summary : We are seeking a Systems Engineer with 1 to 5 years of experience to join our team in a hybrid work model. Candidate should have expertise in Chinese Mandarin and Cantonese languages. The ideal candidate will have expertise in Incident Management Service Desk and Service Now with a strong understanding of Windows systems. This role involves managing and resolving technical issues efficiently ensuring seamless IT operations and contributing to the overall success of our IT services.
- Experience : 1
- 5 years
- Required Skills : Technical Skills: Incident Management Service Desk Service Now Windows Domain Skills:
- Nice to have skills : Domain Skills:
- Technology : Service Desk
- Shift : Day
- Responsibilities :
- Candidate with expertise on Chinese Mandarin and Cantonese languages
- Manage and resolve incidents promptly to ensure minimal disruption to IT services.
- Oversee the service desk operations providing high-quality support to end-users.
- Utilize Service Now to track and manage incidents ensuring accurate documentation.
- Collaborate with team members to identify and implement process improvements.
- Provide technical support for Windows systems ensuring optimal performance.
- Monitor system performance and troubleshoot issues to maintain system integrity.
- Assist in the development and implementation of IT policies and procedures.
- Ensure compliance with company standards and industry best practices.
- Coordinate with other IT teams to resolve complex technical issues.
- Contribute to the development of training materials and conduct user training sessions.
- Participate in regular team meetings to discuss ongoing projects and challenges.
- Support the implementation of new technologies and system upgrades.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills. -Qualifications
- Possess a strong understanding of Incident Management processes and tools.
- Demonstrate proficiency in using Service Now for incident tracking and management.
- Have experience in providing technical support for Windows systems.
- Exhibit excellent communication and interpersonal skills.
- Show ability to work effectively in a hybrid work environment.
- Display strong problem-solving skills and attention to detail.
- Hold a degree in Computer Science Information Technology or a related field.
- Job Location : Primary Location :PHMETAGA04(ITPHL Taguig ME -36 St Corner COG) Alternate Location :NA NA Alternate Location 1 :NA NA
- Job Type : Programmer Analyst [70PM00]
- Demand Requires Travel? : No
- Certifications Required : ITIL Foundation Certification Microsoft Certified: Windows Server Fundamentals
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Taguig National Capital Region |
| Company Website: | https://www.cognizant.com | Job Function: | Engineering |
| Company Industry/ Sector: |
IT Services and IT Consulting and Business Consulting and Services | ||
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