Systems Engineer

Job Summary

We are seeking a Systems Engineer with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk Service Now Windows and Desktop Support. This hybrid role offers the flexibility of remote work with a focus on day shifts. Proficiency in English is essential for effective communication and collaboration.

Responsibilities

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
• Provide exceptional support through the Service Desk addressing user queries and technical issues promptly.
• Utilize Service Now to track manage and resolve incidents and service requests effectively.
• Support Windows environments ensuring systems are up-to-date and secure.
• Deliver remote desktop support troubleshooting issues and providing solutions to end-users.
• Collaborate with team members to enhance service delivery and improve user satisfaction.
• Document and maintain accurate records of incidents and resolutions for future reference.
• Implement best practices in incident management to improve response times and service quality.
• Communicate effectively with users and stakeholders to provide updates and gather feedback.
• Analyze incident trends to identify areas for improvement and implement preventive measures.
• Ensure compliance with company policies and industry standards in all support activities.
• Contribute to the development of knowledge base articles to aid in faster issue resolution.
• Participate in team meetings and training sessions to stay updated on new technologies and processes.
  
  

• Demonstrate proficiency in Incident Management and Service Desk operations.
• Exhibit strong skills in using Service Now for incident tracking and management.
• Possess in-depth knowledge of Windows operating systems and desktop support.
• Showcase excellent communication skills in English both written and spoken.
• Have a proactive approach to problem-solving and a customer-focused mindset.
• Display the ability to work independently and collaboratively in a hybrid work environment.
  
  

• ITIL Foundation Certification Microsoft Certified: Modern Desktop Administrator Associate