Systems Engineer L2

We are seeking a passionate and dedicated Systems Engineer (L2) to join our team.

📍 Location: BGC Taguig, Philippines

⏰ Work Mode: Hybrid after 3 months

Job Role & Core Responsibilities:

The Systems Engineer is primarily responsible for Level 2 Systems Support of the various IT Infrastructure Managed Services provided to our customers. The Systems Engineer is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development, and reporting.

• Level 2 IT Systems Support to customers of our various Managed Services.

• Provide support for related project services.

• Develop technical change requests, migration, and test plans.

• Develop and maintain product and/or service documentation.

• Manage your own time effectively and maintain timesheets and ticket records accurately.

• Participation in the after-hours on-call rotating roster.
  
  

Essential Technical Skills & Experience

• Microsoft Windows server and desktop troubleshooting skills.

• MS Active Directory management, AzureAD, and O365.

• PowerShell and other scripting and automation.

• Azure, Microsoft365, and/or AWS deployment, platform management, and support.

• Remote Access and Remote working – Citrix/RDS, VPN, & SaaS delivered applications.

• Understanding of ITIL framework.

• 2+ years in a similar Server or Cloud support role.

• Experience in a Managed Services Provider environment in a similar role.
  
  

Key Personal Attributes

• Exceptional customer service attitude.

• Exceptional time management.

• Exceptional written and verbal communication.

• Exceptional problem-solving skills.
  
  

Certifications (Preferred)

• Microsoft Certified: Windows Server equivalent.

• Microsoft Certified: Azure Administrator.

• Microsoft 365 Certified: Modern Desktop.