Supervising Associate For Global Security

Career Family Risk Management Service

Role Type Supervising Associate

Role Rank 64

Reports to:

Global Security Sub-Service Function Leader and RMS Philippines

Location Leader

Supervising Associate, Risk Management

The Supervising Associate within RMS-Global Security team would be required to develop subject matter

expertise the Global Security disciplines. An individual should be able to continuously add value to assigned

processes and develop solutions for situations that may not have been previously documented. Managing the

team from Kochi location, networking with the other RMS leaders at the location and providing long term value

to stakeholders. Providing regular feedback to the team members and helping them to move the learning curve

will be another important aspect of this role.

The opportunity

Working under the direction of the Global Security leadership team and GDS RMS Global Security team, the

incumbent would be part of the Global Security Support team and will support GDS RMS team overall

coordination of emergency preparedness and response and business continuity planning activities globally.

Your Key Responsibilities

People and Operations Management:

• Manages performance of team members-from setting goals to assessing performance against goals to providing
  
  

performance feedback

• Manage efficiency and productivity of team members
• Work allocation and ensure delivery in agreed timelines
• Ensures adherence to work-flow protocol and tools
• Coordinates training schedules for new and existing members of the team
• Coaches and mentors team members for professional development and recommends training requirements to
  
  

address perceived gaps

• Lead change management
• Drive efficiency initiatives for the process and the team
• Drive team building activities
• Stay abreast of emerging trends and lessons learned. Create and deliver presentations to communicate new
  
  

developments, updates etc.

• Actively participates in activities and programs of RMS Philippines, RMS, and GDS
• Ensures active participation of the team in activities and programs of RMS Philippines, RMS, and GDS
  
  

Client Management:

• Building genuine relationship with stakeholders and Region Security leaders.
• Actively manage the client’s expectation through setting up a robust client management framework
• Responsible for addressing & resolving service delivery issues / escalations
  
  

Skills And Attributes For Success

• Provides first point of contact for guidance to the team
• Experienced professional whose knowledge has been expanded through exposure to diverse and/or complex
  
  

situations and who can work independently

• Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen
  
  

to, and accurately capture others’ expectations and concerns; should be clear and concise when responding to

questions

• Highly developed project management skills
• Teaming attitude and excellent inter-personal and leadership skills
• Succinct and structured verbal and written communication skills with proven ability to explain in a crisp, clear and
  
  

concise manner

• Innovative mindset and adaptive to changing technologies
• Proficient in MS excel, word and PowerPoint
  
  

To qualify for the role, you must have

• At least a bachelor’s degree from a reputable institution
• At least 7 years of professional experience, out of which, some experience should have any/most of the following:
• Risk/Crisis Management
• Business Continuity
• Incident Management
• Managing reasonably mid-size teams
• Candidates with exposure to handling international customers/client interaction would be preferred.
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Credible experience working in a fast-moving, client-driven environment
  
  

Ideally, you’ll also have

• Candidate should be willing to work in rotational shifts
• Candidate should be willing to work in a flexible week off setup
  
  

Technologies and Tools

• Experience in MS office suites like Microsoft 365, MS Excel, PowerPoint
  
  

What you can look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in
  
  

this fast-moving environment

• A team which has its foundation in the core values of trust, respect and teaming. The team which
  
  

focuses on supporting its colleagues to excel in their respective domains and provides avenues to help

acquire and demonstrate new skills.

• Opportunities to work with Global Executive risk management teams on strengthening and monitoring
  
  

compliance framework

Work Location

• Taguig City (Philippines)
  
  

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations –

Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and

sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory

consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will

collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce

you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your

career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact,
  
  

your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the
  
  

world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to
  
  

help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and

build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and

help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find

new answers for the complex issues our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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