Specialist Customer Care OptiFreight

What Technical Call Center Contributes To Cardinal Health

Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Healths products and services. Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.

What is expected of you and others at this level

• Applies basic concepts, principles, and technical capabilities to perform routine tasks
• Works on projects of limited scope and complexity
• Follows established procedures to resolve readily identifiable technical problems
• Works under direct supervision and receives detailed instructions
• Develops competence by performing structured work assignments
• The Fast Lane Service Team focuses on supporting current and new processes for Non-Acute customers,
• and handles the day-to-day customer care services for these customers. Most of our work is short term and express due to the short-term viability of our customer’s shipments.
  
  

Job Responsibilities

Fast Lane Service Team focuses on supporting current and new processes for non-acute customers.  Most of the work is short term and express due to the short-term viability of our customers’ shipments.

(Pharmacies, Blood and Tissue, Surgery Centers, and Labs). Our most common requests are:

As we work closely  with Pharmacies, Blood and Tissue, Surgery Centers, and Labs, we operate from Monday-Saturday US Eastern . 

• Tracking o Reactive Tracking
• Billing Issues
• Proactive Tracking
• Case Creation
• Regular Pickups
• One-off Pickups
• Long term processes
• User creation on the portal and consultation for anything customer care related.
  
  

Qualifications

• BA/BS degree preferred
• Minimum 3 yrs work experience in call center or customer service
• U.S. customer relationship management experience, preferred
• Intermediate analytical, problem solving, critical thinking and proactive investigative skills
• Intermediate to advance communication skills (verbal & written) and customer focus
• Ability to follow SOPs and pays attention to details
• Intermediate computer skills in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word)
• Ability to process work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
• Ability to work in a collaborative environment and train and coach others
• Ability to handle a fast-paced environment
• Currently a B3/B4/P1
• Last Performance Rating of 3.0 / Meets/ Achieved
• No active PIP, DA or not under prescriptive period
• MS Excel knowledge
• should meet Internal qualifications
• Has not applied in the current Job Family in the last 6 months
  
  

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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