Special Cases Investigations Officer

Job Summary

• The Special Cases Investigations Officer is responsible for conducting thorough investigations and making fast and appropriate recommendations for high-profile and/or unusual issues that demand immediate resolution and the highest level of care, which include internal fraud cases, cases referred by authorities and regulators, and cases that may have grave financial and reputational impacts. The jobholder should prioritize these instances according to risk and provide regular updates to important stakeholders, such as senior management. The jobholder must also ensure that all investigations are carried out in accordance with applicable laws, regulations, and internal policies.
  
  

• Investigates bank-wide fraud-related cases, both internal and external, and analyzes transactions, including getting additional information and supporting documents, to prioritize special cases, such as internal fraud cases, cases referred by authorities and regulators, and cases that may have grave financial and reputational impacts.
• Documents the findings and disposition via Fraud Investigation Report (FIR), updates case details and disposition in the Daily Investigations Log, escalates/reports to the Department Head/Division Head and other stakeholders, and secures approval on the actions taken and recommendation.
• Assists the Investigations and Resolutions Department Head and Division Head in collaborating with Business Units, Information Security Governance Department, Operational Risk Department, Compliance, ITG, HRG, and other units relative to managing and investigating fraud-related cases.
• Conducts periodic risk orientation/trainings/awareness campaigns for RCBC employees in the area of internal and external fraud.
• Performs site visits to conduct fraud risk-related assessments e.g. surprise branch visits, etc.
• Escalates to Department Head and Division Head and coordinates with Detection and Monitoring Department on pertinent fraud trends/issues, possible points of compromise and usage, and other related cases which may affect or impact RCBC.
  
  

• Bachelors degree in any related field Masters degree is an advantage.
• Licensure/certification/accreditation by appropriate government agency or industry association is preferred.
• With experience in bank operations, risk management, fraud analysis and monitoring, data analytics, and system analysis.
• 2-5 years working experience in the related field.
• Good communication skills and decision making skills.