SPE-CHD And Troubleshooting

Job Summary

1 to 2 years of experience in customer support voice and non voice

Excellent communication and interpersonal skills

International Calling Experience Is Preferred

Proficient with computers and other productivity suites

Should have strong analytical convincing skills

Ability to apply the training knowledge in real world situations

Flexible to work in shifts

Good typing skills

Good at multitasking Handling voice nonvoice activities together

Responsibilities

Should be able to resolve customer queries handle grievances to preserve the companys reputation

Build sustainable relationships and trust with customer through open and interactive communication

Provide accurate valid and complete information by using the right methodstools

Handle customer complaints provide appropriate solutions and alternatives within the time limits

follow up to ensure resolution

Take the extra mile to engage customers take initiatives in the team

Making sure the job is completed within the defined SLA TAT time

Should be focused to achieve 100 customer satisfaction and zero client or customer escalations

Informs customers by explaining procedures answering questions providing information

Maintains and improves quality results by adhering to standards and guidelines recommending

improved procedures

Escalate appropriate issues and followup till closure