Solutions Architect Manager

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Please apply until January 9, 2026

NCC Solutions Architect Manager

The role is responsible for leading the development and evolution of JT Group’s global network and communications infrastructure, covering WAN, LAN, Internet, security, cloud services, unified communications, and video conferencing. It ensures that global network services remain flexible, cost-effective, and aligned with corporate strategies and standards. The position collaborates with service providers to design and implement new network solutions, maintain a standardized service portfolio, and stay updated on emerging technologies to enhance the organization’s global technical architecture.

As the NCC Solutions Architect Manager, under the area of D&IT you will:

• Own and manage key NCC global services, ensuring optimal balance of cost, performance, and reliability across JT Group’s global network infrastructure.
• Serve as Primary Service Owner for:
• Managed Wireless & LAN (including OT Secure LAN)
• WAN underlay – MPLS (Japan/APAC)
• SD-WAN (sanctioned countries)
• Private Cloud Interconnect (Japan/APAC)
• Managed Edge-DMZ
• Main DC/Azure isolation and hardening
• UC/UCC services (including sanctioned countries)
• Act as Secondary Service Owner for:
• DC infrastructure (Japan)
• Private 4G/5G
• WAN underlay – MPLS (Global)
• SD-WAN/CDN (Japan/APAC)
• Unified Remote Access/ZTNA
• Reverse Proxy/WAF
• Internet Access
• UC/UCC services (Global)
• Develop and maintain the NCC Technical Roadmap, integrating emerging technologies into the global architecture strategy.
• Contribute to Global IT Strategic Planning by evaluating and adopting new networking and communication innovations.
• Oversee change and service request management, providing timely technical and cost assessments with clear recommendations.
• Provide advanced operational support during major incidents or crises, assisting NCC Operations in rapid issue resolution.
  

Requirements

• Holds a university degree in Information Management, Engineering, Computer Science, or related field.
• Over 5 years of IT experience, specializing in Technical Architecture, Telecommunications, IP Telephony, Call Centers, and Security Services.
• Skilled in designing and maintaining enterprise-wide Telecom solutions for Voice, Video, and Data Networks.
• Strong knowledge of Microsoft Azure cloud services, particularlyMicrosoft Teams administration, policies, and licensing.
• Proficient in IT Service Management (ITIL, ITSM, SLAs) with good understanding of IT Finance and vendor management.
• Excellent communication and project management skills; experienced in multicultural environments.
• Preferred certifications: Microsoft 365, Genesys, Audiocodes/Ribbon, CCNA or higher, Fortinet NSE4+, with hands-on experience in Cisco (IOS), FortiGate, F5 Big IP, and HPE Aruba
  
  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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