Services Operations Senior Specialist I PS Ops

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.

What Youll Do

• 10 % Identify and acknowledged issues in "Portfolio Services" client workflows Acknowledge all issues affecting Portfolio Services client workflows in a timely manner
• 50% Perform first level support issues affecting "Portfolio Services" client workflows, escalating to and coordinating with other groups as needed.
• Ensure all issues affecting "Portfolio Services" client workflows are addressed in a timely manner
• 5% Perform standard support procedures for Custodial Framework process alerts, escalating to and coordinating with other groups as needed.
• Ensure all Custodial Framework alerts are addressed in a timely manner
• 5% Perform standard support procedures for FI infrastructure alerts, escalating to and coordinating with other groups as needed.
• Ensure all FI infrastructure alerts are addressed in a timely manner
• 20% Field incoming client questions relating to production workflows to determine appropriate action or escalation.
• Ensure all incoming client communication is addressed in a timely manner
• 5% Make incremental team support documentation updates Ensure team documentation stays updated through small changes
• 5% Contribute to team projects Meet expectations defined by project manager to ensure project is completed on time
  
  

What We Are Looking For

• A relevant degree or equivalent (Finance + engineering is ideal)
• relevant experience demonstrating strong technical aptitude
• Time and task management abilities to juggle multiple issues at one time
• Ability to read and interpret technical documentation to follow documented team SOPs and reference documentation.
• Business-level written and verbal English communication skills
• To communicate directly with clients, 3rd party vendors and internal stakeholders
• Technical troubleshooting skills to perform first/second level technical support across a number of technologies and disciplines
• Analytical and problem-solving skills to perform second level process support when issue is not perfectly documented
  
  

Whats In It For You

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
• Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
  
  

Company Overview

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

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