ServiceNow Developer

Overview 

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We’re dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We’re always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, values diversity and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

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ServiceNow Developer

Join Our Team as a ServiceNow Developer

Are you passionate about building innovative solutions on the ServiceNow platform? We are looking for a ServiceNow Developer to join our growing team and play a key role in designing, developing, and enhancing ServiceNow applications and services that support critical business operations.

Primary Responsibilities

Basic scope of tasks, duties and responsibilities:

• Designs, develops and documents new ServiceNow Module configurations and services
• Verifies simple to medium complexity business requirements and estimates work effort required through to implementation
• Assists System Administrator with ServiceNow incidents and requests
• Provides guidance for ServiceNow System Administrators
  
  

Additional Tasks, Duties And Responsibilities

• Engaging stakeholders in initial/requirements calls
• Providing information and sharing knowledge with team members.
• Reporting and implementing process changes.
• Participation in projects related to improving efficiency.
• Acting as a replacement for other team members.
• Responding to escalations in cooperation with supervisors.
• Training team members.
  
  

Requirements

Education:

• Bachelor's Degree or equivalent- Engineering, Computer Science
  
  

Experience

• 2+ years of ServiceNow development, configuration and system administration experience
• Knowledge of ITIL processes, ITIL Foundations Certification is a plus
• Certification is a plus (CAD, CIS, CSA)
• Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, etc.
• Experience creating and configuring Business Rules, UI Policies, Data Policies, UI Actions, Client Scripts, Script Include and ACLs.
• Experience patching and upgrading ServiceNow to recent releases
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of at least ServiceNow features
• knowledge of the ServiceNow data model and relationships
• Experience in Active Directory/LDAP
• Experience in ServiceNow integrations
• Experience in ITOM Discovery, CMDB and ITAM is a plus
• Must have experience developing process documentation
• Experience designing, developing, implementing business applications in ITIL, CMDB, Service Request, Change Management, Incident Management, Asset Management, Problem Management
  
  

Interpersonal Skills

• Strong attention to detail and excellent communication skills
• Ability to handle multiple competing priorities in a fast-paced environment
• Excellent analytical and problem-solving skills to resolve technical issues
• Experience working in challenging and ambiguous environments
  
  

What We Offer 

• Bonus/Commission
• Local benefits
• Referral Program
• Volunteer Day
• Internal Academy (QIALearn)
• Employee Assistance Program
• Hybrid work (conditional to your role)
  
  

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.  

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability. 

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