Service Fulfillment Specialist

Job Summary

• Performs tasks in the validation, interpretation, examination, evaluation of complete set of data, documentation or any other form of information whether manual or electronically generated required in the execution, implementation, fulfillment, rejection, and/or conclusion of the tasks at hand i.e. transaction and or service request, resolving discrepancies noted, acts on them judiciously as prescribed and performs the related necessary customer service function across the relevant functional domains, with full knowledge and application of current AMLA, Compliance and other regulatory requirements related to his/her specific responsibilities.
  
  

• Receives, reviews, validates data, accepts, rejects, documentation and or any other information whether manual or electronically generated for the completion of the transaction and or service request
• Performs the necessary customer service support in resolving and/or completing tasks at hand.
• Performs regular and/or adhoc review of operations and control processes and recommends and/or implements changes, when necessary and applicable
• Support in the planning and implementation of the units goals and objectives within the context of the overall corporate goals and vision within the framework of OG balance scorecard and metrics
• In all the above functions, ensure adherence to all AMLA, Compliance and other regulatory requirements. Keeps abreast of updates on the Bank and BSP policies as stipulated in the Anti-Money Laundering and Terrorist Financing Prevention Program (MLPP) through circulars, required seminars/programs and adheres to said policies.
  
  

• College graduate of relevant course
• Licensure/certification/accreditation preferred where applicable
• 1-2 yrs. working experience in the related field
• Attention to details