Service Fulfillment Expert

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

PM/Delivery Managers primary function is to have an end-to-end project management support for wireline core data requirements of B2B Strategic Verticals customers. The scope extends from opportunity, design, reservation until order closure and project acceptance. Aside from Activation, our Delivery Managers also handle the Deactivation Orders and manage the return of all resources keeping the network optimized. To be effective, they do a close collaboration with various functional groups within Globe such as Sales, Engineering, Buildout, Provisioning, Presales, and also vendors in preparing the circuit delivery. Part of a Delivery Managers responsibility is to ensure that we provide a quality customer experience with timely and proactive project updates and compliance to RFS commitment.

The candidate will handle core data & voice circuits of B2B Strategic Verticals1 (ITBPM).

• The candidate is a customer-facing Project Manager (Delivery Manager) who ensures timely updates on project Status are regularly provided.
• The DM ensures installation SLA/TOR commitment is met.
• Act as overall technical SPOC of Globe and ensures the order flows through from the time the customer provides the signed conforme/TOR up to the implementation.
• Assesses and reviews circuit design and able to come up with a technical implementation plan.
• Provides alternative solutions in the event the initial design is not feasible on the requested timeline of the Service Provider
• Leads internal project meetings to ensure project deliverables and commitment to clients are met.
• Attends to project meetings and presentations as necessary or as requested by the customer.
• Must have leadership capability.
• Knows how to manage Enterprise customers and stakeholders.
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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