Service Desk Analyst - English Japanese

Position Description

We are seeking a dedicated and enthusiastic Japanese speaking L1 Customer Support Agent to join our growing team.

The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat.

The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting. Candidate should have at least 1 year experience of technical support experience.

Fluent in Japanese & English (near native speaker proficiency)

Windows

M365

Strong communication skills

Technical troubleshooting

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.