Senior Service Desk Manager

Job description:

Location: Manila or CebuAbout the Role

We are looking for a dynamic and results-driven professional to join our team. This role requires strong leadership, exceptional communication skills, and the ability to manage operational and financial performance effectively. If you thrive in a fast-paced environment and excel at problem-solving, we’d love to hear from you.

• Lead and manage teams to achieve organizational goals
• Handle client escalations with professionalism and efficiency
• Drive operational and financial performance (OPPL)
• Collaborate with stakeholders to ensure seamless service delivery
• Analyze data and provide actionable insights for continuous improvement

• Excellent verbal and written communication skills
• Proven experience in managing leaders
• Strong background in handling client escalations effectively
• Expertise in managing OPPL (Operational and Financial Performance)
• Exceptional analytical and problem-solving abilities

• Opportunity to work with a talented and collaborative team
• Competitive compensation and benefits
• Career growth and development opportunities