Senior Procurement Operations Manager

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager, Procurement Operations.

The Procurement Operations Senior Manager provides strategic oversight and governance of the bank’s outsourced Procurement Operations/Accounts Payable (AP) services. The role is accountable for maximizing third-party provider performance through robust service management, analytics, and continuous improvement, rather than direct involvement in transactional Procurement Operations processing.

This role ensures effective risk management, accurate reporting, and timely reconciliation of Accounts Payable (AP)-related internal accounts – safeguarding financial integrity and control. It leads the bank’s Procurement Operations governance and continuous process and control improvements, driving efficiency, compliance, and scalability across the operating model in line with Global Procurement Operations’ strategies.

Acting as a business partner, the role engages key stakeholders across Finance and other GB/GFs to align the outsourced AP services with the bank’s objectives, policies, and performance expectations

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• Risk and Control Management Meeting (RCMM) – local
• Procurement Operations regional meeting
• Governance Calls with the Procurement Operations’ Third-Party Provider
  
  

• Outsourced Procurement Operations Service Oversight and Performance Management
• Own end-to-end oversight of the outsourced Procurement Operations/AP operating model, ensuring third-party provider meet contractual SLAs, KPIs, quality, and compliance requirements.
• Accounts Payable Governance and Control Ownership
• Enforce bank-wide AP governance, policies, controls, and escalation frameworks across GB/GFs.
• Risk Management and Compliance Assurance
• Identify, assess and mitigate AP-related financial, operational, and compliance risks; ensure effective control design, monitoring, and remediation.
• AP Reporting, Analytics, and Insights
• Oversee AP performance reporting, dashboards, and management insights to support decision-making and proactive issue escalation.
• AP Reconciliation & Oversight
• Ensure timely and accurate reconciliation of AP-related internal accounts, driving root-cause resolution of variances with GB/GFs and/or vendors.
• Overall Procurement Operation model
• Support the management of Purchase orders and operational procurement activities
• Make recommendations to support the implementation of process and/or system enhancements and standardization in order to improve the quality and efficiency of overall Procurement process
• Continuous Process and Control Improvement
• Lead continuous improvement initiatives to enhance efficiency, control effectiveness, automation, and service quality within the AP operating model.
• Stakeholder Management and Business Partnering
• Act as a business partner to Finance and GB/GFs to align AP services with bank priorities.
• Third-Party Governance and Escalation Management
• Lead structured governance forums, performance reviews, and issue escalations with service providers to ensure accountability and sustained improvement.
• Change and Transformational Leadership
• Support and lead AP-related changes, including system enhancements, policy updates, and operating model refinements, ensuring controlled and effective implementation.
• Audit, Review, and Regulatory Support
• Serve as the primary AP operations contact for internal and external audits, regulatory reviews, and management assurance activities.
  

• Strategic and Performance Leadership
• Ability to set direction for fnctional governance and outsourced performance, driving measurable outcomes through analytics, controls, and continuous
• Influence Without Authority (Third-Party & Stakeholder Leadership)
• Strong capability to lead and hold third-party providers and internal stakeholders through structured governance, data-driven reviews, and effective escalation.
• Cross-Functional Business Partnering
• Proven ability to collaborate across Finance, Procurement, Risk & Compliance, and other GB/GFs to align priorities, manage risk, and deliver bank-wide solutions.
• Communication and Decision-Making
• Confidence in engaging peers and leaders, clearly articulating risks, insights, and recommendations, making balanced, timely decisions in complex situations.
• Change and Continuous Improvement Leadership
• Demonstrated capability to lead change in an operating model, embedding process, control, and performance improvements sustainably across the bank.
  

• Operating Model Design and Service Management
• Knowledge of how complex operational services are structured, governed, and measured, particularly in outsourced, shared services, or managed service environments.
• Performance Measurement and Management Analytics
• Understanding of KPI frameworks, management reporting, and data-driven performance to drive accountability, service improvement, and informed decision-Making.
• Risk, Control and Compliance Fundamentals
• Working knowledge of enterprise risk management, internal controls, and compliance principles applicable to financial or operational processes, including audit and assurance concepts.
• Process Improvement and Operational Excellence
• Familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma, Process Mapping, BPM, Agile/Project Management) and how they are applied to enhance efficiency, quality, and control in operations.
• Governance, Policy, and Stakeholder Management
• Understanding governance structures, policy frameworks, and cross-functional stakeholder engagement required to manage bank-wide services and drive alignment across functions.
• Technology and Systems Savvy
• Comfortable in using ERPs, workflow tools, or analytics platforms (e.g., Fusion, SAP, Oracle, Ariba, Power BI, etc) to investigate issues, monitor performance and reconcile accounts.
• Reconciliation and Accounting Application
• Hands-on knowledge of account reconciliation processes, including preparation, review, and resolution of variances, with the ability to apply accounting principles and judgment to ensure accuracy, completeness, and financial integrity.
• Knowledge on the application of taxes for vendors (e.g., withholding tax, VAT, etc.)
  

• Analytical and Problem-solving skills
• Comfort with ambiguity and complex operational systems
• Strong attention to detail, especially in financial accuracy and risk mitigation.
• Cultural Fit and Mindset
• Strong sense of accountability, ownership, and results orientation.
• Collaborative, yet assertive, able to balance governance rigor with practical operational realities
• Strategic mindset with a hands-on mindset for execution in high-impact areas like reconciliation and control oversight
  

• Demonstrated ability to govern and improve operational services.
• Hands-on reconciliation and financial accuracy capability
• Strong analytical and problem-solving skills.
• Effective stakeholder engagement and influence
• Continuous improvement and control mindset.