Senior Manager Operational Risk And Controls People Management

An exciting new Operational Risk & Control role for a multinational financial services company, with good people management skills and stakeholder experience.

Senior Manager Operational Risk and Controls People Management

Salary: Competitive and based on experience

Location: BGC

Keywords: control assurance, risk culture, collaborative environment, global financial markets, personal development, inclusive workforce, sustainable growth, learning opportunities, wellbeing initiatives

A leading global financial services organisation is seeking a Senior Manager for Operational Risk and Controls with a focus on People Management to join their central operations team in BGC. This is an exceptional opportunity to play a pivotal role in shaping the control environment of a world-class business, driving risk culture, and supporting strategic objectives across multiple business verticals. You will be empowered to deliver meaningful change by providing expert guidance on non-financial controls, collaborating with stakeholders at all levels, and championing best practices in risk management. The organisation offers a truly international platform, where your expertise will contribute to sustainable economic growth and innovation within the financial ecosystem. With a strong commitment to diversity, inclusion, and personal development, you will benefit from tailored support, comprehensive wellbeing initiatives, and the chance to make a real impact in a collaborative and creative culture.

• Join a globally recognised financial services leader committed to empowering economies and enabling sustainable growth through robust risk management practices; you will be part of an inclusive team that values individuality and encourages new ideas.
• Enjoy access to extensive learning resources, both formal and informal, designed to enhance your professional potential while working alongside knowledgeable colleagues who are passionate about making a difference.
• Benefit from a supportive work environment that prioritises employee wellbeing, offering tailored benefits such as healthcare, retirement planning, paid volunteering days, and flexible working opportunities to help you thrive both personally and professionally.
  
  

What Youll Do

As Senior Manager Operational Risk and Controls People Management, you will play an instrumental role in strengthening the organisation’s internal control framework by providing expert oversight across multiple business functions. Your day-to-day responsibilities will involve guiding teams through complex assessments, facilitating knowledge sharing through workshops, producing critical documentation, and partnering with stakeholders to develop effective remediation strategies. By leveraging your experience in risk management within financial institutions, you will help drive continuous improvement initiatives that enhance operational resilience. Success in this role requires not only technical proficiency but also the ability to foster collaboration between different lines of defence while promoting a positive risk culture throughout the organisation.

• Provide independent review and constructive challenge on the performance of internal control environments across various business units, ensuring alignment with organisational objectives.
• Guide teams in conducting thorough assessments of existing processes, identifying areas for improvement, and recommending effective remediation strategies for any identified gaps or deficiencies.
• Support first line of defence (1LOD) colleagues on risk matters impacting strategic business goals by delivering targeted risk education and training sessions.
• Perform comprehensive Design Effectiveness Assessments (DEA) of end-to-end processes and related key controls to ensure operational resilience.
• Produce and review essential control artefacts such as risk and control matrices and process narratives to maintain high standards of documentation and compliance.
• Design and facilitate engaging workshops aimed at enhancing understanding of risk management principles among 1LOD staff members.
• Identify opportunities to optimise the control environment through automation or by eliminating non-value-adding activities, thereby increasing efficiency.
• Partner with 1LOD teams in developing robust remediation plans for design gaps or control deficiencies while supporting impact assessments for any issues discovered.
• Ensure timely logging of control issues into central Governance Risk Compliance (GRC) tools such as MetricStream to maintain transparency and accountability.
• Collaborate closely with second line (2LOD) and third line (3LOD) colleagues on key initiatives or ongoing assurance efforts, fostering a culture of shared responsibility.
  
  

What You Bring

To excel as Senior Manager Operational Risk and Controls People Management, you will bring an impressive track record of success in audit or risk management roles within complex financial environments. Your background should include hands-on experience designing robust internal controls frameworks for large-scale operations—preferably those subject to stringent regulatory requirements like SOX. You are adept at navigating ambiguity while balancing multiple tasks efficiently; your interpersonal skills allow you to build trust-based relationships across diverse teams globally. In addition to technical acumen around GRC systems and IT controls, your leadership style is nurturing yet results-oriented—enabling others’ growth while ensuring high standards are met consistently. Your ability to communicate clearly ensures alignment among stakeholders at all levels; meanwhile your curiosity drives you toward innovative solutions that address emerging risks proactively.

• Possess a university degree or equivalent qualification along with relevant professional certifications such as CA or ACCA; these credentials underpin your deep understanding of audit, risk assessment, and controls within large organisations.
• Demonstrate substantial experience—ideally over ten years—in audit, risk management, or controls assessment roles within financial institutions or US-listed companies subject to SOX audits.
• Showcase proven ability in designing internal controls frameworks including documenting processes thoroughly and identifying potential risks or gaps that could impact operational effectiveness.
• Exhibit adaptability when managing multiple priorities in a dynamic environment while maintaining attention to detail under pressure.
• Display strong oral and written communication skills that enable you to interact effectively with peers and senior management across global locations.
• Bring experience leading associate-level team members by providing mentorship, feedback, and support for their professional growth within the function.
• Evidence capability to work independently with minimal supervision while taking initiative on projects that drive improvements across boundaries or functions.
• Demonstrate familiarity with GRC tools such as MetricStream or SAP GRC as well as working knowledge of IT automated controls which supports continuous monitoring efforts.
• Preferred: Experience working directly in financial organisations’ risk-related roles or exposure to continuous control monitoring methodologies.
  
  

What Sets This Company Apart

This organisation stands out as one of the world’s foremost providers of financial market infrastructure and data services—a place where purpose-driven professionals can make tangible contributions toward global economic stability. Employees here are valued not just for their expertise but also for their unique perspectives; individuality is celebrated within an inclusive workforce spanning 65 countries. The company’s core values—Integrity, Partnership, Excellence, Change—are woven into every aspect of its culture from decision-making processes through daily interactions. Personal development is prioritised via access to wide-ranging learning tools tailored for both formal advancement and informal skill-building. Wellbeing is equally important: employees benefit from comprehensive healthcare options, retirement planning support, paid volunteering days that encourage community engagement, plus numerous wellbeing initiatives designed for holistic growth. As part of this forward-thinking team you’ll help re-engineer the financial ecosystem towards sustainability—accelerating net zero transitions while creating inclusive economic opportunities worldwide. The company’s unwavering commitment to equal opportunity means everyone has space to thrive regardless of background or identity; reasonable accommodations are made so all can participate fully in shaping the future together.

Whats Next

If you are ready to take your career further by joining an influential global leader dedicated to sustainable growth—and if you have the passion for operational excellence—this is your moment!

Apply today by clicking on the link provided; seize this opportunity to become part of an inspiring journey towards building resilient financial markets.



Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

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