Senior IT Support And SecOps Engineer

Senior IT Support and SecOps Engineer

Nimbyx • Full onsite in BGC, Taguig • Full time Permanent

Role Overview: As our IT Support and SecOps Engineer, you will be the central pillar of our companys operational excellence and security resilience. This is a unified role where you will own critical IT and Security Operations, blending advanced user support with proactive security. You will not only solve our most complex technical challenges but also architect the defensive systems that protect our entire digital environment.

At Nimbyx, you will be the guardian of the technology that powers a healthcare revolution. We trust you to go beyond maintenance: to build, improve, and automate solutions. This is your opportunity to apply your deep technical expertise and strategic insight to directly shape our security posture and ensure our teams can innovate without interruption.

If youre ready to see your work directly contribute to a larger mission - building tools that help clinics and labs deliver better patient outcomes - this is the place for you.

What you’ll do:

IT Support & Operations (User Focus)

• Tier 2/3 End-User Support: Provide top-tier technical support, promptly resolving complex hardware, software (Office 365, internal applications), and connectivity challenges for all end-users.
• Workstation Lifecycle Management: Oversee the strategic purchase, setup, deployment, and secure end-of-life management of all corporate workstations and hardware inventory.
• System Maintenance: Execute routine maintenance tasks, including Windows updates, software patching, and system performance optimization to ensure workstation reliability.
• LAN/Infrastructure Support: Manage local network infrastructure, address basic connectivity issues, and maintain network hardware health within the office environment.

SecOps & Security Management (System Focus)

• Endpoint Security: Implement, manage, and monitor Endpoint Detection and Response (EDR) systems and antivirus solutions to enforce robust endpoint security policies.
• Vulnerability & Patching: Own the full lifecycle of vulnerability management, running security scans and deploying automated patching strategies across endpoints and core applications.
• Identity & Access Control: Manage and enforce security controls for user access, focusing on Multi-Factor Authentication (MFA) and managing privileges within cloud environments (e.g., Office 365).
• Incident Response: Serve as the first responder for critical security incidents and execute established runbooks for containment, eradication, and system recovery.
• Disaster Recovery & Backup: Develop, maintain, and regularly test data backup plans and system recovery procedures to ensure data security and business continuity.

What You Bring:

• Proven and extensive experience in senior end-user support (Tier 2/3) with dedicated security operations/system administration.
• Security Tool Proficiency: Hands-on expertise managing and monitoring EDR/Antivirus, firewalls, and vulnerability scanners.
• Systems Administration: Strong knowledge of Windows OS management, Active Directory (or Azure AD/Entra ID), and managing core network services.
• Process & Automation: Demonstrated ability to automate routine tasks and efficiently manage tickets and processes using scripting (e.g., PowerShell) and ticketing systems.
• Proactive Problem Solving: A strong commitment to security hardening and a proactive, analytical approach to resolving both operational outages and security incidents.
• Onsite Commitment: Full-time onsite availability at our BGC office, demonstrating a dedication to excellence in all aspects of this high-impact role.

What Success Looks Like (KPIs)

1. User & Operations Efficiency

• System Uptime: Ensure high availability and smooth operation of core infrastructure and workstations (target uptime).

1. Security & Risk Mitigation

• Incident Response Speed: Quickly contain and resolve security incidents (Incident Containment Time).
• Zero Repeat Issues: Eliminate recurring technical or security problems through Root Cause Analysis (RCA) and automation.

Why Nimbyx:

At Nimbyx, we’re reimagining healthcare through digital innovation. We build tools and solutions that help labs, clinics, and practitioners deliver better patient outcomes - faster. Join a team that moves fast, solves hard problems, and doesn’t settle for “good enough.”