Senior Global Project Manager

Ubiquity’s Senior Global Project Manager of Solutions Design, CX is responsible for providing

comprehensive expertise in opportunity identification and assessment leading to the creation

and submission of proposals to prospective clients looking to outsource their Customer

Experience Service Delivery operations. This role actively participates in all phases of the sales

lifecycle providing guidance and subject matter expertise in industry insights and leveraging

solutions with a strong focus on Ubiquity marketplace differentiators with a strong focus on

RFPs and RFIs

It is also responsible for maintaining critical relationships across internal stakeholders in

Ubiquity’s Technology department to enable collaboration.

As a stakeholder in the delivery of solutions, this role collaborates with the Implementations and

Operations teams on the planning and execution of program implementations.

Responsibilities

• Work with the Sales & Business Development teams to build and execute selling strategies including providing pre-sales functional support, consultation, and solutions that align with prospect/client’s needs, goals and objectives in terms of CX Service Delivery when needed for RFPs and RFIs
• Provide opportunity qualification expertise to evaluate the client’s business needs and align them based upon Ubiquity’s differentiators
• Understand industry trends and specific client needs to cultivate innovative thinking and foster trusted advisor relationships with clients
• Translate business and technical specifications into specific project scopes of work and service delivery requirements
• Understand reporting of metrics, defining key performance indicators, and workforce management (forecasting & capacity planning)
• Provides technical, functional, and solution subject matter expertise to the Sales team, prospect, and existing clients
• Manages the Requests for Proposals (RFP) and Requests for Information (RFI) process as well as acting as subject matter expert (SME)
• Develop and write business and commercial proposal documents to be delivered as part of Request for Proposals (RFPs) and unsolicited bids
• Create and maintain an internal facts & answers library for articulating solution capabilities and strategic value in collaboration with Marketing and Sales teams
  
  

• Write the proposed solution in collaboration with internal business partners
• Proactively deliver strategic messages and roadmaps to new and prospective clients
• Collaborate in developing solution options in alignment with clients’ business needs and requirements identified in conversations with prospective clients. Collaboration with the organization’s team
• Establish and maintain effective and multi-disciplinary working relationships across various levels including staff, clients, prospects, vendors, professional organizations, regulators, and senior management
  
  

• A minimum of 3 years experience in a Solution Design, Project Management, Consulting or client-facing role in a BPO setting with a emphasis on writing client facing documents
• Bachelor’s degree holder in Business Administration, Computer Sciences or Systems Engineering is a plus
• Exceptional oral and written communication skills with strong presentation capabilities
• Excellent interpersonal and leadership skills that demonstrate the ability to solve problems, achieve results, and foster strong customer service orientation
• Strong organizational skills, with the ability to adapt messaging to be relevant to the intended audience
• Solid understanding of Business Process Outsourcing, Customer Experience Service
  
  

• Proficient computer skills including the document editing suites, visual diagramming, document and file management, and advanced slide presentation software knowledge is preferred
• Proficiency in using spreadsheets, formulas, sorting and filtering of data, summarization of large data sets