Senior Design Specialist

Discover your 100% YOU with MicroSourcing!

Position: Senior Design Specialist

Location: BGC, Taguig

Work setup & shift: Onsite | Dayshift

Why join MicroSourcing? Youll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Be a part of something big at MicroSourcing! Were building a new team to support a dynamic challenger in the telco space, a company committed to redefining customer experiences and pushing the boundaries of digital innovation. This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company thats at the forefront of the telecommunications industry!

Job Summary

The Design Specialist is a pre-sales role focused on engaging directly with customers to deliver solutions across one or more technology towers. This position collaborates with customers and internal stakeholders to develop solutions that address client and prospect business needs.

The role involves designing and pricing solutions based on approved architectures or pricing models, while leveraging toolsets. Acting as a key contributor in the sales engagement process, the Design Specialist works closely with Account Teams and customers to deliver exceptional customer experiences and financial outcomes through technical support and solution design.

Your Role

As a Design Specialist – Senior Role, you will:

• Collaborating with customers and internal stakeholders to design solutions aligned with business requirements.
• Designing and pricing solutions using approved architectures and quoting tools.
• Providing advanced expertise on toolsets and guiding customers through solution options.
• Supporting pre-sales processes with accurate and detailed proposals.
• Ensuring solutions meet design intent and adhere to standard delivery models.
• Key Factors
• Proven ability to develop solutions that meet customer requirements and contribute to pre-sales architecture processes.
• Strong collaboration skills with internal teams and vendors for design and cost validation.
• Comprehensive understanding of products and services to deliver standardized solutions.
• Ability to communicate technical concepts clearly and educate stakeholders on solution capabilities.
• Role Objectives
• Support OE sales teams in detailed design, network access qualification, and handover to delivery stages for fixed carriage products.
• Act as the technical lead for OE contemporary WAN solutions, educating customers on transformative capabilities and demonstrating self-serve portals.
• Investigate customer ICT environments and design integration strategies for new services.
• Serve as a subject matter expert on OE products, services, and processes, sharing knowledge with sales teams, customers, and improvement initiatives.
• Managed Network Services (MNS): Support customer solutions by managing modifications, additions, and changes to implemented MNS solutions.
• Stakeholder Engagement: Collaborate with internal and external stakeholders to conduct feasibility studies for connectivity and infrastructure projects.
• Customer-Centric Approach: Demonstrated commitment and proven track record of delivering exceptional customer experiences with a strong service-oriented mindset.
• Compliance & Risk Management: Maintain 100% adherence to compliance and risk training requirements, ensuring operational excellence.
  
  

Key Responsibilities

• Pre-Sales Support
• Advise sales teams on OE solution options based on customer requirements.
• Conduct demonstrations and convey new possibilities of contemporary WAN services.
• Respond to proactive or tender quoting engagements for carriage components.
• Design and Integration
• Collaborate with customers to understand ICT environments and agree on configurations for OE service integration.
• Document configurations in systems for ordering and provisioning.
• Educate customers on self-service portals and decision-making processes.
• Maintain expertise in low-level design for:
• Telecommunications carrier products
• Data, voice, and wireless customer premises equipment (network-centric equipment)
• Contact centre solutions (pre-sales)
• Modular project work to implement updates and changes to managed services
• Use product knowledge and design skills to add technical detail into solutions, proposals, and quotes for standard and non-standard OE products.
• Contribute to customer experience through customer-focused interactions internally and externally.
• Participate in all required meetings as per business requirements.
• Team Leadership and Coordination
• Manage pre-sales, post-sales work, and ICT MACs as required.
• Provide ad hoc training to new Design Specialists and Consulting Architects (CAs).
• Process and Product Development
• Collaborate with Product Managers to represent the Design Specialist team in new product development, UAT, and process improvements.
• Share updates on product processes and capabilities with stakeholders.
• Attend meetings and workshops on behalf of the team.
• Operational Excellence
• Raise and track tickets in Nucleus for documentation and reporting.
• Act as 1st Level of escalation in Manila Team for addressing issues impacting daily activities and team morale.
• Act as a back-up as needed managing dropboxes and assigning work.
• Skills and Competencies
• Strong technical knowledge of enterprise ICT environments and WAN architecture.
• Experience in network design, configuration, and integration.
• Excellent stakeholder engagement and communication skills.
• Ability to manage multiple priorities and lead distributed teams.
• Familiarity with quoting tools and ordering systems.
• Consulting and coaching capabilities to educate customers and internal teams.
• CPQ Expertise: Hands-on experience with CPQ solutions, preferably AMDOCS CPQ platform, to drive efficient and accurate quoting processes.
• Security & Collaboration Tools: Knowledge of security technologies (e.g., Cisco, Palo Alto) and collaboration platforms such as Microsoft Teams.
  
  

What You Need

Non-negotiables

• At least 5 years of experience in ICT solution design or architecture roles.
• Tertiary qualification in IT, Engineering/ECE, or equivalent industry certifications.
• Knowledge of network, carriage, and security technology.
• Proven experience in pre-sales or customer-facing technical roles.
• Strong consulting, communication, and presentation skills.
• Strong interpersonal and relationship-building skills.
• Ability to operate in a matrixed environment and manage competing priorities.
• Analytical and problem-solving mindset.
• Adaptability and continuous learning orientation.
• Demonstrated ability to lead by influence and collaborate across diverse teams.
• Proven ability to take initiative and drive strategic improvements.
• Interest in developing leadership capabilities and contributing to team culture and direction.
  
  

Preferred Skills/expertise

• Certifications in relevant technology domains (e.g., Network, Security).
• Experience with change management and service management frameworks.
• Familiarity with sales methodologies.
• Exposure to contract, risk, and commercial considerations.
• Familiarity with office productivity tools, ITSM tools, and similar platforms.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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