Senior Customer Representative Licensed

About This Role

Wells Fargo is seeking a Senior Customer Service Representative Licensed.

In This Role, You Will

• Support internal and external customers by providing moderately complex support services in account management, operations, documentation, funding, customer service and technical support
• Provide feedback and present ideas for improving or implementing processes and tools within Customer Service- Licensed group
• Perform complex duties including: acting as primary support contact for customers and internal partners, supporting clients, answering questions, solving problems and transactional or navigational support
• Provide subject matter expertise and interpretation of procedures to less experienced staff
• Interact with immediate team, functional area and internal peers outside work group on wide range of information
  
  

• 4+ years of Customer Service- Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training or education
  
  

• Active license or successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 - REQUIRED
• Minimum of 2 years in a customer service (voice) preferably in Brokerage Services
• Good communication skills
  
  

• Willing to do frontline / client-facing function
• Willing to work onsite (BGC office)
• Willing to work US hours