Senior Analyst Application Support - Kinaxis Platform

Summary

The Global Planning IT organization provides IT support for the Kinaxis application and its users. This support includes monitoring job workflows for completion/corrective action, developing enhancement requests, test definition and execution, documentation, issue investigation and/or issue anticipation and subsequent resolution

The Kinaxis application requires monitoring from 6:00 AM to 11:00 PM PST, Monday through Friday. Our current setup utilizes two shifts: 6:00 AM – 3:00 PM and 2:00 PM – 11:00 PM. Personnel typically rotate between these shifts on a monthly or bi-monthly basis. Holiday work is mandatory, with compensation provided as either time off or additional pay. During holidays, one individual is required per shift.

Qualifications;

• 4-8 years of experience, preferred
• Bachelors degree in related field, or equivalent work experience, preferred
• Knowledge of demand and supply planning, inventory optimization and supporting processes preferred.
• Kinaxis development experience preferred.
• Experience with other supply chain planning tools a plus.
• Kinaxis integration (Talend or Data Fabric Pipeline) development experience preferred.
• SAP APO, ECC or S4 experience preferred.
• Data analysis and scripting skills are a plus. Experience with Linux, shell scripting a plus.
• Relational database skills are a plus (SQL, Oracle, Access)
• Ability to grasp complex issues, even in circumstances where there is incomplete or conflicting information, or conflicting views expressed by those involved
• Ability to steer multiple stakeholders towards a common goal and to reach consensus.
• Excellent communication skills, oral and written
  
  

• Fully understand both functional and technical capabilities of Kinaxis and related integration utilities as well as needs of users and business processes.
• Build a strong working relationship with the Planning IT team members as well as the Kinaxis COE team.
• Monitoring Kinaxis and supporting integration jobs/workflows/tasks for successful completion. Assessing any failures and taking necessary corrective actions.
• Manage issues, document, escalate as appropriate and ensure resolution.
• Develop and implement Kinaxis and integration related resources to support business or IT requests for enhancements.
• Document test results and solutions and support CAH change management process as required.
• Coordinate testing, data validation and planner data input with the Kinaxis COE during system deployments
• Investigate reported user issues. Work with the Kinaxis COE and IT partners to bring resolution.