SAP S2C Business Analyst

The SAP S2C Business Analyst will collaborate with the Level 1 team to resolve incidents routed from Level 2 support, and to participate in project work by creating functional and process specifications, executing testing activities, and supporting business users. The role‑holder will work closely with Business stakeholders, the Development team, the Basis and Security teams, other functional architects, and integration partners to deliver SAP solutions with high efficiency.

Main responsibilities:

• Assist the Subject Matter Expert (SME) on the Service-to-Cash business processes and SAP/S4 HANA functionality
• Support end users in performing business processes within SAP
• Complete implementation work orders as part of the Change Management process
• Execute testing activities in the test environment for emergency application changes
• Participate in project work and new implementations, including integration testing, regression testing, and post-go-live support
• Assist in developing Quick Reference Guides (QRGs), Business Process Procedures, and training materials for internal systems control and end users
• Participate in the deployment, testing, and remediation of releases
• Coordinate the incident resolution process with the Level 1 support team in collaboration with the SME
• Document solutions to optimize maintenance and improve the knowledge base
• Adapt Industry best practices to optimize the SAP solutions for the legal industry
• Work occasional early morning, evening, or weekend hours for production support, upgrade, or other projects as necessary

Skills and experience:

• A bachelors or master’s degree in engineering, business, a related technical field, or equivalent experience
• Experience supporting end users in performing business processes within SAP, preferably Service-to-Cash processes
• Can demonstrate experience with the SAP Sales and Distribution (SD) -Resource Based Billing and Project System (PS) modules, with extensive knowledge of best business practices and a strong understanding of the integration points to other SAP modules, such as MM-Purchasing and FI-CO
• Proficient in S/4HANA and Fiori applications in Service-to-Cash areas
• Experience in the legal industry is a plus
• Strong knowledge of Service-to-Cash processes (e.g., billing, budgeting, client matter management, cost processing, fee management, matter budgeting, normalization, time recording, WIP management, and Cash Application)
• Familiar with project systems, pricing, billing, and integration to FI and P2P applications within SAP is a plus
• A self-starter with excellent analytical-thinking skills and a high-level of attention to detail
• Able to work independently on tasks and projects with limited supervision
• Able to provide support and build key relationships with stakeholders through collaboration and visibility into project progress impacting desired business results