Salesforce Technical Consultant CPQ

The Opportunity: 
 
The role is responsible for supporting and maintaining Salesforce solutions for enterprise clients, with a focus on Salesforce CPQ within a Managed Services or offshore support environment. This also requires maintaining technical documentation, collaborating closely with onshore consultants, developers, and business users, and providing clear written and verbal communication, including status reporting and issue escalation. Salesforce CPQ Specialist certification is highly desirable.


Key Skills| Abilities
 

• Minimum 2-3 years experience supporting & maintaining Salesforce solutions for enterprise clients, preferably in a Managed Services or offshore support model.
• Proven experience providing support for Salesforce CPQ for opportunity & pipeline management.
• Strong knowledge of the Quote-to-Cash lifecycle, including:
  • Product, Price Book & Pricing maintenance
  • Quote & proposal configuration
  • Contract & Order management
  • Billing operations & amendments
  • Renewal, subscription & revenue recognition processes
• Ability to triage & resolve incidents, perform root cause analysis, & deliver minor enhancements & configuration changes (flows, validation rules, approval processes, record types, page layouts, etc.).
• Ability to produce & maintain technical documentation, including change email templates, quote templates, logs, configuration notes & test scripts.
• Experience collaborating effectively with onshore teams, including consultants, developers & client business users.
• Strong written & verbal communication skills with proficiency in status reporting & issue escalation.
• Salesforce CPQ Specialist certification highly desirable.

 
WHAT MAKES US NRI?
 
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that youre always ahead of tomorrow.
 
Were that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.
 
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. Were backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And were powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.
 
Transformative digital solutions take the right team, making the right moves at the right time. Youve found yours with NRI.

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