Retail Tech Services Sr Team Lead

We are seeking an experienced and proactive Retail Tech Services Sr. Team Lead to lead our 1st level support team, focusing on systems used by point of sales and sales forces. The successful candidate will be responsible for ensuring the smooth operation and quality support of software & hardware in direct and indirect retail.

Key Responsibilities

Team Leadership: Lead and guide the 1st level support team, providing strong mentorship and ensuring high-quality support for our retail systems.

Vendor management: Oversee external service providers who deliver software & hardware support for retail, ensuring quality and reliability of service.

Collaboration with Call Center: Work closely with the call center, which serves as the single point of contact for point of sales and the sales force on technical and system issues, to resolve cases and escalate where necessary, including quality monitoring.

User Access Management: Maintain oversight of the roles required for system access and usage, including password resets, setup of new point of sales and user account creation. Ensure timely provision and updates of system access to support smooth operations and security. Take responsibility for testing and quality assurance within retail systems to maintain optimal functionality.

Hardware Management: Responsibility for managing hardware essential for store operations, ensuring functionality, coordinating repair or replacements, and overseeing updates.

Cross-Functional Communication and Fieldwork: Manage central communication within the Commercial team, ensuring that relevant updates and information about retail systems are shared accurately and in a timely manner. Regularly engage and collaborate with other teams within the organization to align on support needs, processes and improvements. Conduct occasional field visits to identify, test and resolve issues directly in point of sales.

Budget Management: Manage and optimize the support budget to ensure cost-effectiveness and efficient allocation of resources.

Qualifications

Rise to the Challenge

Bring our digital vision to life across the full consumer journey. As the Digital Activations Manager, you will define and deliver end‑to‑end digital B2C strategies that drive engagement, growth, and brand impact across PMFTC’s portfolio.

You’ll collaborate closely with Marketing, Consumer Engagement, Market Research, IT, Legal, Region, and Global teams to ensure seamless alignment, data‑driven decision‑making, and outstanding execution across all digital touchpoints.

What Your Day Looks Like

• Lead the development and execution of digital B2C strategies across brands, ensuring alignment with key business priorities and KPIs.
• Analyze consumer data to identify opportunities, optimize performance, and guide strategic decisions.
• Drive innovation by identifying digital trends, technologies, and content opportunities to elevate brand engagement.
• Partner with cross‑functional teams to build and enhance digital platforms that support the Combustible Category.
• Collaborate with IT to refine digital infrastructure and explore new technologies for future programs.
• Build digital capabilities across the organization, accelerating digital transformation in Consumer Engagement.
• Develop and mentor the Digital Activations team, strengthening technical and leadership skills.
• Manage budgets and resources effectively to support planned initiatives.
  
  

Who Were Looking For

• 10+ years of experience in Digital Marketing, e‑commerce, or related fields, at least 5 years of which is in a people leadership capacity.
• Experience in Brand Marketing, Digital Innovation, or Analytics.
• Strong consumer‑centric mindset and data‑driven approach, with proven stakeholder & vendor management.
• Agile, collaborative, and comfortable navigating change to thrive in a multicultural working environment.
• Passion for innovation, continuous improvement, and elevating digital experiences.
  
  

Work Schedule and Location

• Generally Mondays to Fridays on a hybrid work arrangement, with a minimum of 3 days on-site.
• Based in The Finance Centre (TFC) Head Office in BGC.
  
  

Why Join Us?

At PMI, your work shapes how millions engage with our brands in a rapidly evolving digital landscape. You’ll thrive in an environment that values innovation, empowerment, collaboration, and meaningful impact—while helping accelerate the future of digital engagement.

Additionally, Our Competitive Compensation & Benefits Package Includes

• Guaranteed 14th Month Pay: Enjoy an extra month of salary every year.
• Comprehensive HMO Coverage: Health insurance for you and your qualified dependents.
• Annual Medical Reimbursement: Receive up to PhP 10,000 for medical expenses.
• Retirement Plan: Secure your future with our robust retirement plan.
• Leave Conversion: Convert unused leaves into additional cash benefits.
  
  

Philip Morris International is certified globally by both the Top Employer Institute and the Equal Salary Foundation.

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