Representative II Customer Service Operations

What Customer Operations Support>contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to pharmaceutical orders, returns, credits, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

Qualifications

• Uses correct grammar and appropriate vocabulary
• Communicates clearly and effectively
• Actively listens and has the ability to engage with the customer
• Prior computer experience using Microsoft Office systems required
• Must be detailed oriented
• Has sense of urgency and must be able to multi-task
• Demonstrates business etiquette/professionalism to both internal and external teams
• Willing to work night shift
  
  

• Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
• Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
• Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success.
• Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness.
• Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes