Reporting And Analytics Center Process Manager

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Department Global Data Services

Role Permanent

Please apply until January 12, 2026

Reporting & Analytics Center Process Manager

The Reporting and Analytics Center Process Manager is accountable for setting the vision, operating model, and standards for enterprise reporting for the services provided by GBS. This role transforms a team of Reporting Experts into a high performing capability that delivers trusted, timely, and actionable insights at scale. The CPM ensures robust data governance, KPI standardization, and sustainable platform operations; accelerates self service adoption; and leverages automation and AI assisted capabilities to reduce cycle times and enhance decision quality. The objective is to deliver measurable business value through a modern reporting ecosystem that is secure, compliant, and future ready.

As the Reporting & Analytics Center Process Manager, you will be responsible for the following

• People Leadership. Build, coach, and mentor a high-performing team of Reporting Experts with clear competencies and growth path, while fostering a culture of ownership, collaboration, and continuous improvement across locations. Define clear ways of working (agile/product), set performance expectations, and drive engagement and inclusion.
• Business Partnering & Value Realization. Translate business objectives into outcome-focused reporting products and measurable KPIs. Lead discovery and design with stakeholders to ensure dashboards meet operational and leadership needs, while tracking benefits such as adoption, cycle time, accuracy, and business impact, and communicating value to stakeholders.
• Portfolio & Governance. Set the enterprise reporting vision, roadmaps, and prioritization while managing demand and capacity. Establish and enforce standards for visual design, accessibility, security, and performance; maintain certified semantic models and KPI catalogs for a single source of truth and comparability; and define and monitor data availability and quality guardrails.
• Architecture, Platform Excellence & Automation. Partner with D&IT on BI platform evolution for scalability and cost efficiency, promote reuse through shared datasets, templates, and components; automate refreshes, QA, and documentation, and introduce best-in-class practices including AI-assisted insights under controlled governance.
• Self-Service Enablement & Data Literacy. Implement structured enablement programs with training, content packs, and guardrails to scale responsible self-service. Curate documentation, patterns, and communities of practice, monitor usage analytics for iteration, and coach business users and champions to increase data literacy and confident decision-making.
• Operations, Risk & Compliance. Run reliable reporting operations including release management, incident response, and environment management. Ensure data accuracy, timeliness, and auditability through rigorous testing and validation, while maintaining compliance with privacy, security, and regulatory requirements and proactively managing operational risks.
  
  

Who are we looking for?

You ideally have

• University degree in Data/Computer Science, Engineering, Business, Economics, or related field; advanced degree or relevant certifications (e.g., Leadership, BI/Analytics, Agile/Product Management) are a plus.
• 5+ years in BI/analytics or data product development and proven leadership of analytics/reporting teams; experience with Power BI enterprise reporting and analytics and experience driving self-service BI adoption with business stakeholders; demonstrated experience implementing reporting operating models, standardization, and governance at scale
• Strong command of English (fluent oral and written) with excellent communication, facilitation, and ability to tell stories with data; strong collaboration skills
• Expert Power BI capability datasets/semantic models, DAX, performance tuning, governance, and row level security.
• Data modeling across relational and analytical stores; advanced SQL; integration from multiple sources; ETL/ELT orchestration experience. MS Fabric experience is a plus.
• Visualization and UX design standards, accessibility, and design system stewardship; KPI cataloging, metric standardization, and certification processes; metadata, lineage, and catalog tools.
• Product and portfolio management, agile delivery, and change leadership. Project management understanding; modern BI lifecycle end-to-end management.
• Business process understanding (Finance, Supply Chain, Commercial) and value tracking (adoption, cycle time, accuracy).
• Analytical thinking and problem-solving skills
  
  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

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