Rep II Customer Service Ops

Your Contributions To The Organization

• Processes customer orders according to established demand plans, schedules and lead times using SAP, Sales Force and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
• Responds to inquiries from internal and external customers regarding order tracking information, orders on hold, back order and high priority statuses.
• Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
• Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
• Coordinates with a variety of internal and external customers regarding customer issues.
• For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams to ensure compliance of orders.
• Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
  
  

• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
  
  

• Bachelors Degree, or Senior High school diploma
• 6 months’ experience in Inbound Customer Service
• Prior computer experience using Microsoft Office systems required
• Experience in SAP or SalesForce preferred