Rep II Customer Service Ops US Healthcare

This role is responsible for managing inbound fax lines to sort and process documents efficiently and communicate with doctors and providers to pursue valid prescription orders and/or medical records for a patient through Outbound calls. The representative will work within the scope of responsibilities as dictated below with guidance and support from our Physician Support/Processing leadership team.

Essential Functions

• Reviews documents retrieved from inbound faxes to determine validity; scans documents efficiently and accurately.
• Maintains accurate and detailed records in company database.
• Manages assigned fax inbox to correspond with appropriate teammates.
• Provides excellent customer service while communicating with provider offices and teammates.
• Adapts quickly to frequent process changes and improvements.
• Is reliable, engaged, and provides feedback to improve processes and policies.
• Attends all department, team, and company meetings as required.
• Embraces and exemplifies the Cardinal Health Values:
  
  

• At least 2 years of college coursework or experience
• Knowledge in Healthcare Operations or Revenue Cycle Components is an advantage (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)