Quality Governance Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Quality Governance Manager is responsible for ensuring consistent implementation of quality standards, testing frameworks, and governance processes across delivery teams. The role oversees compliance with QA policies, monitors quality performance metrics, and supports delivery teams in maintaining high standards of software quality throughout the development lifecycle.

Quality Governance Implementation

• Implement quality governance framework across projects and teams
• Ensure adherence to QA standards, testing methodologies, and quality policies
  
  
  

Quality Monitoring & Reporting

• Track key quality KPIs such as defect leakage, test coverage, automation adoption, and test execution effectiveness.
• Maintain quality dashboards and periodic governance reports.
• Escalate quality risks to leadership when thresholds are not met.
  
  
  

Governance Reviews & Audits

• Conduct periodic QA governance reviews across projects.
• Identify process gaps and recommend corrective actions.
• Track remediation actions to ensure continuous improvement.
  
  
  

Stakeholder Collaboration

• Work closely with Quality Engineering, Delivery, Product, and Biz teams to address quality concerns
• Provide guidance on governance standards and best practices
• Participate in release readiness and quality gate reviews
  
  
  

Continuous Improvement

• Identify opportunities to improve testing processes and tooling.
• Promote adoption of Test Automation and Quality Engineering practices.
  
  
  

KPI

• Total Globe NPS
• Total Globe EBIT
• Value Monitoring, Governance and Reporting
• People Engagement & Development (Collab Index & Competency Uplift)
• Compliance to QA governance standards
• Reduction in production defect leakage
• Improvement in test coverage & automation adoption
• Timely identification, escalation & resolution of quality risks
• Improved quality metrics actress releases
  
  
  

Skills

Functional Skills

• QA governance and compliance monitoring
• Quality metrics analysis and reporting
• Risk management and escalation
• Governance documentation and reporting
  
  
  

Technical Skills

• Familiarity with SDLC, QA methodologies, testing types and test management tools (e.g., Jira, Xray)
• Familiarity with the telecommunications business domain, its processes, IT systems/technologies, operations, industry competitors and market trends
  
  
  

Hiring Requirements

Work Experience:

• Preferably 5 to 10 years experience in QA Governance, QA Leadership, or Test Management
• Knowledge and exposure to different IT Solutions and Telco Industry
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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