Quality Assurance Manager

We are hiring for passionate and talented QA Manager for our awesome team!

As QA Manager , you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement.

The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.

Responsibilities

Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocol

Serve as point of contact for all QA related queries

Responsible for training and development of quality department employees to fulfil client expectations while managing cost.

Responsible for confirming and managing compliance with client auditing processes

Manages and oversees timely completion of deliverables as required by the Service Level Agreement

Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients.

Prepare reports, interact with Operations and support groups regarding quality improvement

Prepares quality documentation and reports by collecting, analysing, and summarising information and trends.

Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management

Qualifications

Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up

Excellent communication and presentation skills

Knowledgeable in performance data management and analysis

Six Sigma Experience/certification Is Preferred

Data analytics advance root cause analysis

Exceptional leadership skills and great eye for detail

Ability to teach and mentor

Must be willing to work on a pre-dominantly night/shifting schedules at Bonifacio Global City, Taguig City

Other Info

Work set up: Onsite

Schedule: Shifting

Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s What’s Waiting For You

Competitive pay that values your skills

Fun employee activities to keep things exciting

Stable career with strong, long-term accounts

Weekly learning sessions to level up your skills

Fast career growth with clear paths to move up

Easy-to-reach office location

HMO coverage for your health & peace of mind

Leave credits (with conversion options!)

Night differential pay for eligible shifts

Annual reviews & salary increases

Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.