Program Management Senior Specialist - GSRS - Shared

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

We are seeking a highly strategic and experienced Program Manager to join our team and independently lead complex, high-impact global initiatives focused on transforming our contracting operations. In this role, you will go beyond execution to identify strategic opportunities, define programmatic roadmaps, and drive the end-to-end delivery of large-scale improvements and automation. You will serve as a trusted advisor and strategic partner to Google's global and regional GSRS teams.

You will navigate ambiguity to build structure, leading cross-functional groups and ensuring seamless alignment with senior leadership and operations teams. A key part of your role will be architecting solutions that scale, driving continuous improvement cultures, and empowering operations managers to meet dynamic business needs. If you are passionate about optimizing security processes, architecting automated solutions, and driving significant, measurable operational impact at a global scale, we encourage you to apply.

Position Responsibilities

• Direct and lead complex, end-to-end global programs in collaboration with cross-functional teams, overseeing major new service launches and large-scale process transformations.
• Proactively identify operational gaps and define strategic roadmaps, setting objectives and deliverables that align with the organization's highest-level goals for security effectiveness and operational efficiency.
• Develop, own, and execute comprehensive program architectures, including advanced risk mitigation strategies, resource capacity planning, and executive-level communication plans.
• Partner with Google global process owners to architect standardization strategies and lead extensive change management efforts across multiple regions and stakeholder groups.
• Act as a strategic advisor and primary escalation point for complex programmatic blockers, navigating ambiguity to resolve issues and manage high-level stakeholder conversations related to GSRS programs.
• Establish advanced governance structures and data-driven performance tracking frameworks to measure the ROI and long-term success of programmatic goals.
• Provide guidance to project coordinators or operations managers to build overall team capability.
  
  

Qualifications

Minimum Qualifications

• Minimum 6-10 years of progressive experience in project or program management,
• Demonstrated experience independently leading complex, large-scale, cross-functional programs from inception to successful completion.
• Proven ability to navigate ambiguity, define program structures in undefined environments, and manage senior-level stakeholders.
• Exceptional executive-level communication (written and verbal) and interpersonal skills, with the ability to translate highly complex technical or operational concepts into strategic business narratives.
• Proven ability to establish, share, and champion operational best practices across the team to drive continuous improvement and excellence. Determine and drive review of best practices to implement for future projects/programs
  
  

Preferred Qualifications

• Industry-recognized certifications in Program/Project Management or Process Improvement (e.g., PMP, PgMP, PRINCE2, Agile/Scrum, Six Sigma Black/Green Belt).
• Proven track record of driving large-scale digital transformations, automation rollouts, or scaled security operations enhancements.
• Advanced expertise in enterprise work management tools (e.g., Asana, Jira) and portfolio management strategies.
  
  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
  
  

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

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