Product Support Engineer

About the Role

We are looking for a Product Support Engineer to join our team. In this role, you will be responsible for troubleshooting, managing incidents, and ensuring the smooth operation of our products and services. You will collaborate closely with various teams, including Development, Service, and Product, to resolve technical issues, track bugs, and ensure timely escalations for urgent matters.

Responsibilities:

• Incident and problem management skills
• Track bugs and releases
• Service Desk ticket solving
• Real-time monitoring reacting
• Generalizing cases
• Escalation of urgent
• Guide Customer service and the Back office on the timings and workarounds
• Contribute to the internal processes documentation
• Collaborate with the Development/Service/Product teams
• Troubleshoot internal systems

What we expect from candidate:

• Background with application performance monitoring and data visualization systems
• Analyze logs and events performance monitoring, alerts and dashboard configuration
• Trace the sequence of requests across systems
• IT Service Management tools

Why It’s Great to Work with Us

• We create modern banking services for millions of Filipinos
• We offer cutting-edge solutions based on best practices and AI implementation
• A licensed neobank aiming to become a unicorn and lead the fintech space in Southeast Asia
• Our company has successfully raised over $60MM from top investors, including ADQ (Abu Dhabi’s sovereign wealth fund) and the World Bank Group
• An environment that allows you to launch new products in just 3-4 months
• A strong foundation for expansion into new global markets

What We Offer

• A passionate, international team across the globe
• Rapid professional growth, where merit is the key driver
• Performance-based rewards and long-term success at Salmon
• A fast-track path to grow internationally
• A new office in Manila, Philippines
• Remote and hybrid work options
• Medical insurance and health & wellness benefits
• A variety of events and activities, both online and in person