Product Owner - Help Center

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Who you’ll be working with:

If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!

You’ll be responsible for the following:

• Own and execute the end-to-end content strategy for all customer servicing touchpoints, ensuring content supports business priorities & customer experience goals.
• Design and implement innovative, AI-enabled content solutions that are structured, discoverable, accessible, and future-proof for both human users and AI systems (e.g., chatbots, search engines, virtual assistants).
• Utilize AI tools and methodologies for content generation, analysis, tagging, workflow optimization, and ongoing content improvement; ensure all content is metadata-rich and easily updateable.
• Conduct regular content audits, gap analyses, and performance reviews to guarantee articles are accurate, up-to-date, and highly effective in enabling self-service.
• Collaborate deeply across CX, Product, Technical, and Data teams to uncover user needs, identify friction points, and co-create actionable, data-informed content solutions.
• Promote inclusivity, accessibility, and localization in content design, leveraging AI-powered translation and personalization as required.
• Stay updated on trends in content design, knowledge management, and application of AI, piloting innovative approaches to keep the Help Center at the forefront of digital CX.

We’re looking for:

• Bachelor’s Degree in Information Technology, Management or any related fields
• Expertise with content writing, content structuring, and SEO for both human and machine (AI) comprehension and discoverability [Bonus: Experience with customer experience (CX)]
• Strong written and verbal communication skills in English and Tagalog
• Basic Project Management or Business Analysis understanding
• Working knowledge of MS Office and Google Applications
• Familiarity with Design Thinking and Agile is preferred
• Creative problem-solver who demonstrates strong stakeholder collaboration and a mindset of continuous improvement.
• Customer service orientation, with strong organizational skills and ability to set priorities and manage time effectively with minimal supervision

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package