Procurement Support

Job Location: Taguig City

Location Flexibility: Primary Location Only

Req Id: 11786

Posting Start Date: 9/9/26

The Procurement Senior Specialist is responsible for managing end-to-end order fulfillment activities, ensuring timely and accurate processing of customer orders, procurement transactions, deliveries, invoicing, and order-related inquiries. The role serves as a subject matter expert for Order Fulfillment processes and supports operational excellence through process improvements, stakeholder collaboration, and issue resolution using SAP S/4HANA (OneERP+) and related systems. The role aligns closely with activities such as sales order processing, Invoice creation, delivery creation, purchase order processing, goods receipt, invoice verification, returns processing, and back-order management.

Key Responsibilities

Order Fulfillment Operations

• Manage end-to-end order fulfillment processes from order receipt through delivery and closure.
• Process and monitor sales orders, invoice to customers, quotations, purchase orders, delivery orders, goods receipts, and invoice verification activities.
• Coordinate with customers, suppliers, logistics providers, warehouses, and internal stakeholders to ensure timely order execution.
• Monitor open orders and proactively resolve fulfillment issues, delivery delays, and order exceptions.
• Process order amendments, cancellations, returns, credits, and back-order requirements.
• Ensure compliance with established service levels and operational procedures.
• Other tasks required by customer and management
  
  

• Act as the primary contact for customers, suppliers, sales teams, procurement teams, and logistics partners.
• Provide timely updates regarding order status, delivery schedules, and issue resolution.
• Handle escalations and drive prompt resolution of operational issues.
  
  

• Perform transactions and data maintenance activities in SAP S/4HANA (OneERP+) and related systems.
• Maintain data accuracy for orders, deliveries, materials, suppliers, and customers.
• Support testing, system enhancements, and process transition activities when required.
  
  

• Identify process gaps and recommend operational improvements.
• Participate in automation, standardization, and transformation initiatives.
• Contribute to the development and maintenance of process documentation and work instructions.
• Share best practices and support knowledge transfer activities across the team.
  
  

• Prepare operational reports and dashboards related to order fulfillment performance.
• Monitor backlog, aging orders, delivery performance, and service level compliance.
• Ensure adherence to procurement policies, financial controls, and audit requirements.
  
  

• Minimum 1 year of experience in Order Fulfillment, Order Management, Procurement Operations, Supply Chain, and Customer Operations.
• Strong experience in end-to-end order processing and fulfillment.
• Hands-on experience with SAP S/4HANA is highly preferred.
• Experience working in a shared services, global services, or BPO set up
  
  

• End-to-end Order Fulfillment knowledge
• Sales Order Processing
• Invoice Creation
• Purchase Order Processing
• Delivery Creation and Shipment Coordination
• Goods Receipt Processing
• Invoice Verification
• Back-order Management
• Returns and Order Cancellation Processing
• SAP S/4HANA / ERP experience
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Advanced Microsoft Excel skills