The Procurement Specialist is responsible for delivering end-to-end tactical and strategic sourcing, procurement operations, supplier management, and sustainability initiatives. The role ensures efficient service delivery, process compliance, continuous improvement, and high-quality stakeholder engagement while supporting business objectives and driving value across procurement activities.
Procurement & Sourcing Operations
Execute tactical and strategic sourcing activities, including quoting, supplier management, sustainability initiatives, and procurement processes in alignment with defined standards.
Manage procurement requests, including ticket processing and issue resolution within agreed timelines.
Source products, services, and warranties; acquire and submit quotations, including renewals.
Develop and maintain NDAs, standard contracts, and an organized central contract repository.
Implement effective negotiation strategies to deliver value and cost efficiency.
Coordinate with requestors, sales teams, and suppliers to ensure accurate and timely fulfillment of requirements.
Monitor and manage supplier-related activities, including rebate programs and fleet bonus coordination.
Maintain and update procurement systems, including hub webpages, online catalogues, and price books.
Conduct supplier sustainability and responsible business assessments.
Prepare and deliver reports and analyses to improve spend visibility and support decision-making.
Support additional customer requirements such as sustainability and compliance-related initiatives.
Process, Compliance & Stakeholder Engagement
Execute and manage business processes across varying levels of complexity with accuracy and efficiency.
Continuously review, enhance, and standardize processes to drive operational excellence and innovation.
Ensure compliance with global standards, internal controls, and audit requirements.
Maintain up-to-date process documentation, including workflows and procedural guidelines.
Collaborate with business stakeholders to understand requirements and deliver high-quality service.
Act as a key point of contact, addressing queries and resolving issues in coordination with internal teams and suppliers.
Partner with technical teams to support system enhancements and issue resolution.
Ensure business continuity and adherence to organizational policies at all times.
Data Analysis & Reporting
Generate and present accurate, timely reports and performance updates to management and stakeholders.
Perform data analysis to support project planning, workload distribution, and strategic decision-making.
Performance Management & Team Support
Monitor and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs).
Review performance metrics and implement improvements to drive efficiency and quality.
Support team to ensure compliance with company policies and procedures.
Governance & Additional Duties
Ensure completeness and accuracy of documentation across all procurement activities.
Maintain efficient and updated systems and tools to support operations.
Support audit requirements and business continuity efforts, ensuring proper documentation and process adherence
Perform additional tasks as required by management in line with business needs.
Qualifications & Requirements
Minimum of 3 years of experience as a Procurement Specialist in a BPO environment, specializing in sourcing operations and quoting fulfillment, and providing services to countries outside the Philippines.
Strong communication and interpersonal skills with the ability to engage effectively with stakeholders.
Proven ability to work independently and collaboratively within a team environment.
Fluent in English (written and verbal); proficiency in German or Spanish is an advantage.
Excellent analytical and problem-solving skills with a logical approach to complex challenges.
Strong time management and prioritization capabilities.
Demonstrated negotiation skills and knowledge of service support standards and best practices.
Proficiency in eSourcing tools, Vendor Risk Management, SAP, Ariba, and other ERP systems.
Advanced skills in Microsoft Office (Excel, Word, PowerPoint).
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