Processing Team Lead

We are seeking a talented individual to join our Placement and Policy Servicing team at Marsh BCS. This role will be based in Taguig City, Metro Manila. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Processing Team Lead is responsible for managing complex insurance accounts while demonstrating leadership as an individual contributor. This role ensures accurate and timely execution of renewals and placements, strengthens stakeholder collaboration, and drives process improvement initiatives. The role also acts as a deputy to the Team Managers, providing support in team oversight and operations continuity.

We will count on you to:

• Manage end-to-end processing of complex and high-value accounts
• Lead renewal and placement activities, ensuring timelines and accuracy
• Request, review, and evaluate quotes from insurers
• Prepare and present comparative analyses for complex cases
• Ensure timely and accurate policy issuance and complete documentation
• Perform detailed policy checks and resolve discrepancies proactively
• Raise and manage billing requests with accuracy and proper tracking
• Act as SME and escalation point for complex processing issues
• Build and maintain strong relationships with business teams, insurers, and internal stakeholders
• Coordinate effectively across teams to ensure seamless process execution
• Identify process gaps and initiate improvement opportunities
• Lead and support process improvement projects and initiatives
• Analyze data and performance trends to recommend actionable insights
• Support onboarding, training, and upskilling of team members
• Provide guidance and informal coaching to peers when needed
• Ensure adherence to company policies, controls, and service standards
• Demonstrate ownership, accountability, and proactive problem-solving
• Act as back-up to the Team Managers in day-to-day operations and decision-making
• Support task allocation, workload balancing, and priority setting across the team
• Assist in monitoring team performance against KPIs (SLA, quality, productivity)
• Support team huddles, updates, and communication cascades
  
  

What you need to have:

• Basic understanding of non-life insurance concepts such as policy coverage, renewals, endorsements, and quotes gained through education, training, or work experience
• Ability to work with operational systems and data. Comfortable using MS Excel, Outlook, and workflow or case management tools to track requests and documents
• Strong attention to detail when preparing, reviewing, and validating policy documents, quote slips, and comparative reports
  
  

What makes you stand out?

• Exposure to non-life insurance operations, policy servicing, or placement support in a brokerage environment, insurance providers, or shared services
• Experience creating or reviewing comparative analyses, policy schedules, or insurer quotes
• Familiarity with SLA-driven environments, ticketing/workflow tools, or quality and compliance checks
  
  

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

About MARSH/MERCER:

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_344390

---