Process Lead

Essential duties

Responsibilities include:

People Management:

• Supervise the team in terms of schedule adherence and completion of tasks.
• Provides training and knowledge sharing to the team and new hires if required.
• Monitoring of KPI and SLA of the team and identify areas of opportunities and improvement for best quality of service delivery
• Keep all process flow, work instruction are up to date and well documented as agreed with the team’s regional counterpart.
• Assess team’s daily workload and recommends workforce utilization / resource strategies as needed
  
  

• To provide expert customer service and quality in addressing their concerns.
• Overseeing the Processing of Orders within Canon Asia policy and procedures
• Making sure that posting of Sales Orders have accurate details and process within scheduled deadlines
• To use critical thinking in terms of resolving issues and escalations
• Identify prioritization in day-to-day transactional activities
• Proper delegation of duties on each Order Admin should base on analyzing the level of complexity.
• Daily communication with the Canon Sales Team and Account Managers for any clarification or verifying of details required.
  
  

• Minimum 3 years’ experience working in an accounts receivable / banking environment
• Has a College/ bachelor’s degree in business administration or a related discipline or equivalent
• Excellent systems and process knowledge
• Excellent communications skills
• Has an eye for detail
• High level of accuracy and a strong work ethic
• Knowledge and experience in Logistics and Order Supply Chain
• Intermediate MS Excel skills
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a wider team