Process Architect Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Process Architect Manager is responsible for establishing and governing the organization’s enterprise process architecture to ensure processes are standardized, integrated, and aligned with business strategy and transformation initiatives. This role leads the design and optimization of end-to-end processes across multiple domains, enabling operational efficiency, digital transformation, and automation readiness.

The role collaborates closely with Process Owners, Operational Leaders, and Transformation teams to ensure processes are well-structured, documented, and governed throughout the process lifecycle. The Process Architect Manager also leads a team of Senior Process Architects responsible for process modeling, analysis, and redesign.

Key Responsibilities

Enterprise Process Architecture

• Define and maintain the organization’s enterprise process architecture framework and standards.
• Ensure alignment of processes with business strategy, transformation programs, and digital initiatives.
• Design and oversee end-to-end cross-functional process structures across multiple business domains.
• Establish process taxonomy, hierarchy, and governance models.
  
  
  

Process Design & Optimization

• Lead the design, redesign, and optimization of enterprise processes to improve efficiency, quality, and customer experience.
• Ensure processes are standardized, scalable, and automation-ready.
• Identify opportunities for process simplification, digitization, and continuous improvement.
• Oversee the development of to-be process designs aligned with operational goals.
  
  
  

Process Governance

• Establish and enforce process governance frameworks, standards, and documentation practices.
• Ensure processes are properly documented in the enterprise process repository.
• Facilitate process review, approval, and change governance mechanisms.
• Ensure consistency and integration of processes across functions and operational units.
  
  
  

Leadership & Collaboration

• Lead and mentor Senior Process Architects responsible for process modeling and analysis.
• Partner with Process Owners, Service Owners, and operational teams to align process design with operational needs.
• Work with technology, transformation, and automation teams to ensure processes support digital enablement initiatives.
  
  
  

Continuous Improvement & Transformation

• Drive enterprise-wide process improvement initiatives.
• Support automation, digital transformation, and operational excellence programs.
• Monitor process architecture maturity and recommend improvement opportunities.
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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