PH Independence Team Manager

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role: Independence Team Manager

Team: GDS Risk Management Services

Rank: 63

Job Title: Manager

Job location: Manila, Philippines

Reports to: RMS Philippines Location Leader

About EY:

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver

help build trust and confidence in the capital markets and in economies the world over. A global leader in professional

services, EY is committed to restoring the public’s trust in professional services firms and in the quality of financial

reporting. Its 230,000 people in over 140 countries pursue the highest levels of integrity, quality, and professionalism

in providing a range of sophisticated services centred on our core competencies of auditing, accounting, finance, tax,

and transactions.

About EY’s Global Delivery Services (GDS):

GDS is EYs shared services organization. It consists of multiple service delivery centers from which Client Service and

Enablement Services teams operate to deliver a range of support and services to EY. To work with Global Delivery

Services is to tap into one of EYs greatest global assets - 40,000 smart, dedicated and incredibly responsive people,

based in six countries.

About Risk Management Services (RMS) Team in GDS:

Risk Management is an internal function within EY, responsible for protecting the organization from the risks that may

arise from its professional practice. The team works closely with all parts of the organization to identify and manage risks

providing coordinated advice and assistance on independence, conflicts, compliance, regulatory, policy, security issues

as well as dealing with claims and any queries regarding ethics. The GDS RMS Team enjoys good visibility within the global

EY RMS community and has been involved in development of some essential RMS processes. Established in 2007, the

RMS team is rapidly growing as a Center of Excellence for standardized quality and compliance activities. With a current

staff of 1400+ people, the team collaborates globally and contributes to key RMS processes.

Independence is a sub-group within RMS and is a fundamental concept in the audit profession, ensuring auditors are free

from conflicting interests that could compromise unbiased decision-making. EY emphasizes maintaining independence

to uphold objectivity, integrity, and impartiality in all dealings with clients. The Independence team within RMS works

with Audit engagement teams and Country Independence teams across the globe to Enable EY in meeting its global and

local compliance responsibilities and to help our client-facing teams in delivering quality and exceptional client service.

GDS Independence team offers a comprehensive suite of services is provided to support firm level independence like

Establishing & maintaining independence, Data integration & reconciliation. The team also offers a widespread range of

services at global and regional level related to personal independence compliance testing and monitoring procedures,

and reporting assistance matters, etc.

If you are seeking a challenging role that demands critical thinking, collaborative problem-solving, and a passion for

maintaining high compliance standards, the Independence team within RMS offers a rewarding and progressive career

path at one of the worlds leading professional services firms. Joining this team presents a chance to work with diverse

and multinational stakeholders, contributing to EYs global reputation for exceptional risk management.

Job Description:

► The successful candidate will be responsible for managing the GDS RMS Independence Team in Manila, serving

multiple customer groups & stakeholders across different EY geographies.

► He/she will be responsible for overall service delivery including team’s productivity, efficiency & quality of

service.

► Other responsibilities include onboarding new customer groups, meeting the financial and operations plan each

month/quarter, leading business transformation initiatives, supporting billing processes for end clients, and

performance management cum development of the team members.

Key job responsibilities:

• Collaborate with the RMS (Manila) Philippines Location Leader and GDS Independence Group Leader to develop
  
  

strategic and tactical plans that align with the desired business objectives of Independence, ensuring effective

execution and contributing to the overall success of the organization.

• Be abreast of emerging knowledge, trends and lessons learned. Creates and delivers presentations to
  
  

communicate new regulatory landscapes and resulting impacts to engagement teams and Independence team

members.

• Cultivate strong relationships with diverse customer groups and stakeholders across various EY geographies to
  
  

ensure exceptional support and client satisfaction.

• Actively manage the client’s expectation through setting up a robust client management framework
• Address & resolve service delivery issues / escalations
• Nurture the professional growth and development of team members through effective performance
  
  

management and mentoring.

• Collaborate closely with RMS leadership in identifying and acquiring top-notch resources to augment team
  
  

capabilities.

• Contribute to shaping the organizational strategy, leveraging insights and expertise to drive RMS success and
  
  

growth within the global EY landscape.

Skills and attributes for success:

Service Delivery:

• Build domain expertise in engagement support processes, coordinating across diverse customers and geographies.
• Develop knowledge of EY Global / US SEC independence policies to support various audit client types.
• Understand EY & Regulators audit client definitions and associated restrictions.
• Consult with Area Independence Teams to facilitate timely sign-off on independence work programs.
• Manage customer outreach and identify opportunities to enhance existing processes.
  
  

Client Management:

• Address and resolve service delivery issues and escalations.
• Meet agreed Service Level Agreements (SLAs) effectively.
• Manage client expectations through a robust client management framework.
  
  

People Management:

• Manage team members performance, set goals, assess performance, and provide feedback.
• Ensure adherence to work-flow protocol and tools.
• Assist in the hiring process, while efficiently coordinating training schedules for team members, and actively provide
  
  

coaching and mentoring to foster their professional development.

• Recommend training requirements to address skill gaps.
  
  

Qualifications:

• Bachelors degree in any discipline, with a post-graduate qualification being advantageous but not mandatory.
• At least 11 years of experience in professional services, compliance, or business research & analysis, with a strong
  
  

background in service/operations delivery, people management, and a track record of successful project execution and

meeting targets.

• Excellent fluency in spoken and written English, with exceptional listening and comprehension skills.
• Proven expertise in stakeholder management, delivery excellence, and maintaining financial discipline.
• Proficiency in MS Office tools, including Word, PowerPoint, and Excel. Ability to independently create reports and deliver
  
  

impactful presentations to larger executive groups, offering actionable insights.

Ideally, you should also possess:

• Change Management expertise
• Executive presence
• Strategic opportunity management skills
• Strong business acumen
• Ability to handle unstructured situations
• Personal branding capabilities
• High emotional intelligence
• Proficiency in project management
  
  

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine (9) locations – Argentina, Hungary,

India, Philippines, Mexico, Sri Lanka, Spain, Poland and UK – and with teams from all EY service lines, geographies and sectors, playing a

vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling

career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with wellknown brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay

with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find
  
  

theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the

capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow,

transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for

the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The Exceptional EY Experience. It’s Yours To Build

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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