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Position Description

Job Summary

The Consultant – Junior Consultant (Payroll Support Team) will function as the first point of contact for any payroll related issues, concerns or cases raised by the members and/or managers using HR Service Center tool and other means in partnership with GBS Teams, Payroll Teams and Vendors

Job Responsibilities

Your main responsibilities as Consultant – Junior Consultant are as follows:

Key Responsibilities

Function as the First point of contact for payroll related cases raised by the members and/or managers by case submission.

Analyze payroll related cases and determine proper steps for resolution.

Partner with CGI payroll team(s) when needed to resolve cases.

Appropriately categorize, prioritize, assign and escalate cases to ensure service levels are met.

Prepare and deliver payroll related variable data to CGI Payroll team per standard processes.

Provide a positive image of CGI through his/her role.

Deliver GBS services on the assigned agreed processes to CGI members around the world.

Participate in all assigned GBS projects and activities ensuring successful performance with GBS Management.

Ensure that set objectives are met as defined on the agreed performance metrics.

Gather relevant detailed information regarding the queries.

Provide support to the Manager, Operation Leads and Senior Consultants on investigating service delivery issues.

Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.

Maintain adherence to all company policies and procedures.

Assume ownership of personal development and inform GBS Management of perceived gaps.

Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.