Pay Associate
Talentmate
Philippines
21st March 2026
2603-2544-1129
Job Description
- Join a fast-growing multinational organization
- Gain exposure to global compensation practices
Our client is a global leader in tech‑enabled meal solutions, operating one of the most advanced subscription and supply‑chain platforms worldwide. Their Philippines Business Services Center supports global teams across HR, finance, customer operations, and data, all within a fast‑paced, innovative, and highly collaborative environment.
Job Description
Inbound Inquiry Management
- Handle high‑volume compensation inquiries across phone, live chat, email, and ticketing systems.
- Provide real‑time, accurate information on salary ranges, pay grades, bonuses, and compensation policy application.
- De‑escalate emotionally charged discussions involving pay anxiety, perceived inequity, or merit cycle disappointment.
- Use active listening and a neutral, fact‑based approach to resolve concerns during the first interaction whenever possible.
- Navigate HRIS, Workday, and global compensation databases to quickly retrieve accurate data.
- Provide personalized, data‑driven context around an employees pay positioning and applicable salary ranges.
- Convert complex compensation terminology (e.g., compa‑ratio, market reference point) and legal requirements into simple language.
- Help employees understand the logic behind merit increases, promotions, and range design.
- Log all interactions, data provided, and policy clarifications with precision in ticketing systems.
- Identify recurring issues or gaps and escalate findings to Compensation Analysts, HRBPs, or leadership for resolution.
- Ensure all responses follow standardized scripts, policy guidelines, and region‑specific legal requirements.
- Maintain consistency and accuracy to avoid legal risk and regulatory non‑compliance.
A Successful Pay Associate Should Have
- Bachelors degree in HR or a related field.
- 3-5 years of experience in compensation, rewards, or related HR roles.
- Strong skills in Google Sheets, analytics tools, and Workday.
- Exceptional active listening, empathy, and de‑escalation capabilities.
- Ability to explain complex data in simple, conversational language.
- High accuracy, attention to detail, and strong organizational skills.
- Experience working with multicultural teams and global stakeholders.
- Competitive salary ranging from PHP 520,000 to PHP 780,000 annually.
- Comprehensive benefits package to support your professional and personal needs.
- Opportunity for career growth within the business services industry.
- A permanent role in a professional and supportive work environment.
- Access to resources and tools for skill development and career advancement.
Contact: Thea Valdez
Quote job ref: JN-032026-6975745
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Taguig National Capital Region |
| Company Website: | https://redirect.michaelpage.com/mp-home | Job Function: | Compensation & Benefits |
| Company Industry/ Sector: |
Information Services Human Resources Services And Financial Services | ||
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