Operations Specialist Value-Added Services

The primary role is to support various operational functions including customer enrollment, billing validation, reporting, and claims monitoring. This role ensures smooth day-to-day operations and supports product rollouts, process documentation, and interdepartmental coordination. The position may also be assigned small-scale projects aimed at improving operational efficiency and service delivery.

What You’ll Do

• Assist in product rollout, pilot preparation, sales management and back-office activities.
• Create, maintain, and validate operational reports related to Value Added Services (VAS) products and services.
• Ensure all product documentation and process maps are current and properly aligned across departments.
• Manage customer enrollment processes with service providers through reporting and documentation.
• Monitor and follow up on claims performance to ensure timely release and processing by service providers.
• Validate billing statements, invoices, and other payment-related transactions.
• Coordinate with Finance and service providers to ensure accurate and timely settlements.
• Cooperate with internal teams to resolve process gaps and improve operational workflows.
• Document and standardize operational procedures for VAS-related activities.
• Support small-scale projects aimed at enhancing operational efficiency or service delivery.
  
  

• At least 2-3 years of experience in insurance, product or business development
• Ability to work in a collaborative environment and elicit support from other departments
• High analytical skills; ability to analyze reports and see gaps for business opportunities
  
  

• Experience in project management and process improvement
  
  

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices