Operations Consultant - PMP Six Sigma Certified

Key Responsibilities

Operations & Project Leadership

• Lead end-to-end client engagements, including operations projects, process improvement initiatives, and service transitions.
• Ensure projects are delivered on time, within scope, and aligned with client objectives.
  
  
  

• Apply Lean Six Sigma and project management methodologies to identify inefficiencies and implement process improvements.
• Drive continuous improvement initiatives to enhance productivity, quality, and cost efficiency.
  
  
  

• Serve as a primary point of contact for clients, building strong and trusted relationships.
• Ensure smooth day-to-day operations and proactively address client concerns and requirements.
  
  
  

• Support solutioning, proposal development, and business case creation for new and existing clients.
• Collaborate with cross-functional teams to design scalable and efficient operational solutions.
  
  
  

• Mentor and guide team members, fostering capability development and best practices.
• Act as a subject matter expert in operations, process improvement, and consulting delivery.
  
  
  

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• Background in insurance or financial services is highly preferred.
  
  
  

• Project Management Professional (PMP)
• Lean Six Sigma Black Belt (or equivalent)
  
  
  

• At least 10+ years of experience in US Property & Casualty or Employee Benefits insurance operations.
• Minimum 5+ years of consulting experience, preferably within a Big 4 or similar environment.
• At least 3+ years in operations management, with proven experience leading teams and delivering operational targets.
• Experience in a BPO or shared services environment is an advantage.
  
  
  

• Strong analytical, problem-solving, and critical thinking skills
• Excellent communication and client management abilities
• Strong project and change management expertise
• Proficiency in tools such as MS Office, SQL, Salesforce, Visio, and SAS
• Highly adaptable, self-driven, and results-oriented
• Strong collaboration and stakeholder management skills