Operations Administrator Infrastructure

The Operations Administrator, Infrastructure will provide second- and third-line support for all global servers, storage, operating systems, virtualization, and directory services systems. The role-holder will perform deployment, operations and maintenance activities for all global servers and storage systems. The individual will enforce standards, policies, and procedures related to the operation of all servers, storage, and directory services systems in all locations.

Main responsibilities:

• Track Server Systems tickets raised in the Firm’s help desk system
• Build and configure Microsoft Server operating systems, including hypervisors and virtual machines
• Patch Microsoft Windows operating system
• Take part in the global follow‑the‑sun support model
• Assist with occasional weekend activities; for example, server and storage installation or maintenance, and assist other teams with their weekend tasks
• Provide 24x7 on‑call support to offices on a rota basis with other members of the Server Systems Team; this is normally required at weekends when standard follow‑the‑sun support does not operate
• Provide Level 3 assistance to other support teams on projects
• Carry out installation, maintenance, configuration, and support of servers and storage in regional data centers and office computer rooms, where applicable
• Ensure server‑related and storage‑related capacity is maintained at the appropriate level
• Operate and maintain the Firm’s Active Directory, operating systems, and virtualization environments
• Perform routine scheduled maintenance on all servers
• Assist with hardware specification and purchasing for new servers and storage
• Support consolidation of server hardware to reduce server and warranty costs
• Ensure server policies and standards are defined, followed, and maintained as they relate to hardware, software, and security per the Information Security Management System (ISMS) framework
• Ensure all support incidents are tracked in the helpdesk system and worked through to resolution or escalated or re‑assigned as necessary per agreed Service Level Agreements (SLAs)
• Maintain systems and ensure change control procedures are followed
• Deliver IT projects, including system upgrades, migrations to alternative systems, and installation of new technologies
• Contribute to documentation, including how‑tos, procedures, FAQs, and architectural diagrams; create and update documentation as required
• Assist with training and mentoring other team members to raise the technical skill level of the team
• Review system error logs and identify and correct issues
• Retain up‑to‑date skills relevant to the position through training and periodic review of technical journals, white papers, and manuals
• Ensure high‑quality communication with Service Delivery and other IT staff, keeping them updated on the status of their incidents
• Participate in and contribute to regular conference calls and meetings with the Server Systems Team and other Server Teams
• Liaise with colleagues in technical teams, vendors, and other third parties as necessary
• Keep team members and end users informed of incident status and escalate when additional assistance is required
• Estimate and report time spent on activities
• Maintain access and control of system and application service‑account credentials; these credentials cannot be shared with individuals outside Global Information Services (GIS), Financial Management Systems, or the Systems Operations Center groups
• Any other tasks assigned by the management

Skills and experience:

• A bachelor’s degree in Computer Science is preferred
• Microsoft Certified Professional or other relevant recognized qualification
• Strong experience in supporting and maintaining the global Active Directory infrastructure, including security and naming standards
• Proficient in designing and supporting the following products:
• Microsoft Windows Server operating systems
• Dell PowerEdge and HP ProLiant servers
• SAN technologies, preferably NetApp, Pure, or 3PAR
• VMware vSphere, Microsoft Hyper‑V, and virtualization technologies
• vCenter and System Center Virtual Machine Manager
• Active Directory technologies
• DNS and DHCP
• Automation and scripting technologies, including PowerShell
• Familiar with the following technologies:
• Microsoft System Center products including SCVMM, SCCM and SCOM
• Linux Operating System (CentOS, Ubuntu, Suse)
• Backup technologies (esp. Rubrik)
• Hardware and Software lifecycles
• Good experience with Microsoft Operating systems, supporting multi-site and multi-location architecture
• Experience in working within very large enterprise environment with remote locations
• Able to keep incidents within Service Level Agreements (SLAs)
• Able to work independently without direct supervision; able to work collaboratively and take initiative
• Can demonstrate effective written and verbal communication skills
• Willing to travel domestically and internationally when requested

About us

At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.

Additional Information

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.