Online Buying Assistant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Online Buying Assistant will be responsible for these core areas of focus:

Key Responsibilities

Some of the responsibilities of the Online Buying Assistant will include but are not limited to:

Buying & Product Function

Work with the Buyer to review and understand merchandise plans including:

• Provide efficient and timely support to the Online Buyer/ Category Manager, handling portfolio management and administration
• Assist in weekly and monthly reporting for the Online Buyer/ Category Manager.
• Undertake item registration and maintenance. Manage and validate product detail from vendors.
• Monitor sales trends and identify new opportunities.
• Maintain market awareness in terms of competitor strategies, pricing, service offerings and overall positioning.
• Coordinate with customer service to address inquiries.
• Develop and maintain professional relationships with external suppliers, ensuring prompt responses and issue resolution.
• Deputising for the Online Buyer/ Category when necessary.
• Liaising with Buyer on vendor compliance issues and stock availability driving a speedy resolution.
• Assist with stock and order replenishment.
• Participating in vendor meetings as required.
• Quantify and create purchase orders based on allocation requirements.
• Communication to stakeholders, both internally and externally in a timely manner.
• Assist and coordinate the Onboarding of new suppliers, adhere to internal processes.
  
  

Marketing & Administration Support

• Support the build of promotional plans and product offer details adhering to relevant process
• Follow up on queries, image sourcing and copy information from suppliers when necessary.
• Maintain product keywords, attributes, search optimization, and overall product sell ability.
• Ensure accuracy of advertisements, including images, multipliers, size charts, etc
• Follow all compliance practices for advertising materials.
• Attend to and resolve merchandise queries raised by the internal stakeholders, DC and vendors in a timely manner
• Work with an communicate with wider marketing team regarding products and promotions.
• Liaise and work with demand planning team to ensure stock to ensure adequate stock positions in place to meet Business Unit KPI’s.
  
  

eCommerce & Marketplace Optimisation

• Collaborate with digital marketing, marketplace and advertising teams to create campaigns that drive traffic and conversions.
• Monitor price position in market for the online range using price scraping tools. Work with Online Buyer/ Category Manager to optimise price in market as required.
  
  

How Success Is Defined

Success in the Online Buying Assistant role is defined by supporting the category to drive sales and profit targets. Other measures include:

• Timely processing of work
• Quality and attention to detail of work
• Relationship management
  
  

Join the A-Team and experience the A-Life!

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