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National Service Manager C

Talentmate

Philippines

5th December 2025

2512-2873-10

Job Description

Service Delivery: Responsible for branch customer service, formulate local service strategy. deal with customer complaints and feedback information, establish delivery process management and escalation process.
Customer Management: Participate in service policies, improve customer satisfaction, improve rapport with clinical customers, and improve rapport with biomedical engineer.
Business Management: Ensure the completion of the branchs service revenue tasks, improve the structure of service revenue, manage the use of expenses and compliance.
Channel Building: Channel service planning and channel management strategy formulation , Promote the development of channels, improve the capacity of channel service teams, build benchmark channels, platform merchants, diversified service channels, and third-party service revenue channels.
Team Management: Responsible for service team building, improve team efficiency, help employees to improve their performance, technical and professional skill, and manage the process of services in the branch
Sales & MKT Synergy: Drive the service team to help achieve sales revenue, formulate synergy mechanisms, and provide support for major marketing projects and execution.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Taguig National Capital Region
Company Website:	http://www.mindray.com/en	Job Function:	Customer Service
Company Industry/ Sector:	Medical Equipment Manufacturing

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